Original GrainReviews of originalgrain.com

I ordered a watch and it arrived defective. I contacted the company and realized that it was beyond the return date by two days. Regardless, they quickly responded, offered to replace it and told me to keep the watch I had and there was no need to return it. Impressive service. Thank you so much for taking care of my needs and making it right with a new watch. The process was swift and effortless and the customer derive top notch!

First of all, absolutely love this watch. It's gorgeous and well made. It's the only watch I've ever gotten unsolicited comments about. I don't wear it very often but the last time I did, I noticed that one of the hands on the little dial had broken loose and was blocking the movement. I contacted Original Grain about it, sent them pictures and they shipped me out a new watch. 5 days later it was delivered. All things can have issues, but it's how a company responds. Can't say enough about how happy I am!

I am usually very cautious of buying anything online, but original grain and their representatives were very professional and kept in constant communication with me when I had questions. The watch is beautiful and I could not be happier. IF a potential problem does arise with the watch, I feel more than confident that Original Grain will step up to ensure my needs are met. Great job guys... Thank you!

Amazing product but even more amazing customer service. I had a prompt resolution to my service request. I will be a repeat customer going forward. Thanks OG

I am a guitar player and my wife purchased the Taylor Original Grain watch for me as a present. I am a watch collector and this Original Grain gets the most positive comments of any of my watches. I love it!! I did have a small problem with the watch, which the company quickly remedied for me - very responsive! I will definitely recommend Original Grain to friends!

Really Beautiful gift

Customer support was great. I had an issue with the automatic watch stopping and they told me how to pre that.

I honestly have had no issues with yall! I love your products and hope to further do business with Original Grain!