Original GrainReviews of originalgrain.com

Watch has not told the time since I received it a week ago, the hands and inner workings do not move. I would like someone to contact me about how to resolve this.

Do not order from this company!! Placed an order on December 16 and STILL HAVENT RECEIVED as of January 29. After reaching out to customer support and founder email multiple times they told me the watch I bought was actually sold out. When provided a new link to choose a replacement they were still advertising the supposedly out of stock watch. Then days later I get an email saying it’s shipping with no acknowledgment of our past correspondence. Well today is January 29th, 19 days after it supposedly shipped and I still don’t have this watch. Save yourself the hassle and headache and just don’t order from here.

I receive the watch which is too small. I then asked to return it and they said I could order additional links. I still have not received the links and even after several attempts to reach them via email, messenger and social media, there has been no response. Very disappointed with this company. A gift that is useless....

Be careful ordering from this company. I placed an order with a discount code, got a confirmation and a pending on my bank acct. Then an email saying they canceled the order. I reached out and they said that code isn't valid anymore. The money is still pending on my side and they won't honor the code! FRAUDULENT CHARGES. I have screenshots of everything if anyone is interested just ask bc I can't post them on the thread. Seriously be cautious bc now I have a pending charge but no order coming so I have to call my bank to report it

Bought 3 watches for Christmas gifts. Thought was decent quality & looking. Until my husband opened the first one and the Certificate of Authenticity didn’t even spell the brand correctly (OIGRINAL GRAIN) - not authentic - CHINESE SCAM.

I ordered a watch on Dec 10th and still haven’t received it. I have emailed 5 times asking with an update as this was a Christmas gift. I have asked for a cancellation with no response! This is a lot of money!

Actually have about five or six Original Grain watches. I actually recommended the company to friends. In the past year, one has a clasp that won't work and another has the logo that fell off underneath the glass and is perched on the minute hand so it doesn't work. I stopped buying after that, but I had someone who really wanted one for Christmas so I gave in. Apparently lost in mail. Company told me that I had to deal with carrier myself. I did, and carrier said the company had to contact them and file a report. Company said I needed to wait five days. Today, the fifth day since my complaint, they email me back asking if I got a resolution with the carrier. The same carrier I told them they had to contact! It's an endless loop of finger pointing with a little over a week until Christmas. I am more than done with this company. Watches are great for a couple of years, if you get them, so I guess that's a positive?

I received an original grain watch as a gift a couple of years ago. I let their customer service know that this gift really meant a lot to me and unfortunately the bezel broke off. I asked if I could pay to have it repaired since they have the same bezel on a different watch from that collection. They not only refused to fix it, but then tried to get me to upgrade to a more expensive watch me with a $100 off coupon.