Original GrainReviews of originalgrain.com

I emailed 7 times immediately after ordering to change my address as it was incorrect. Not one response and now my watch is going somewhere else and I won't get it. I own a few other original grains as gifts, this was the 1st one I bought for myself, terrible experience and I won't get my watch.

Ordered a Mystery watch from an offer I got. Watch was touted as being "Worth at least $199". The one I got is kinda plain, about what I'd expect for the $99 I paid. But I checked the website and it currently sell for $134! I contacted them and they said "Well actually you are lucky. It usually sells for $249". How insulting! If I can buy it now for 134 then it is worth exactly 134. Sneaky way they have of unlading their poor sellers I guess.

Was told my watch would ship 7 days after purchase. 10 days later the order hasn’t even been fulfilled. Have reached out to the company multiple times over the course of three days and have received zero response from the company. If I go to place an order for the exact watch today, the website claims it would ship in four days. This company is a joke. Their customer service is nonexistent.

Junk. Assembled in China. Poor customer service

DO NOT TOUCH THESE WATCHES...TOTAL SCAM ...THEY ARE MOST DEFINITELY FROM CHINA...I BOUGHT MY HUSBAND ONE...PAID A LOT OF MONEY FOR IT...PARTS FELL OFF AFTER A WEEK AND INFORMED THEY DONT HAVE PARTS...REALLY!!! SOMETHING THAT HAS BEEN SUPPOSEDLY HAND CRAFTED FROM WHISKEY BARRELS 🤣🤣 WAS OFFERED TO BUY THE WATCH AGAIN AT HALF PRICE 🤣🤣...FURTHER CONFIRMING HOW CHEAP THEY ARE TO MAKE AND DEFINITELY NOT GENUINE...CHINESE CRAP!!!

I bought the watch as a wedding gift (11/29/24) for my husband. Three days after I gave it to him the wood fell off a link in the band. I immediately contacted Original Grain. They offered to send a new link to me. I verified that if it was being sent USPS that it would need to go to a different address. Needles to say they sent it incorrectly, and the part was sent back. I contacted them again and verified the address. Again, the part was sent incorrectly, a total of 3 times. Finally in February a part was sent, but it was the incorrect part. I once again contacted them. This time I was told the the links were currently out of stock. Finally, 2 days ago I was sent an email that the part was back in stock and the price for said links. I contacted them again and said that they were sending me a link for free since it had only been 3 days that my husband wore the watch. The reply I receive back from Genesis was the 2 additional links were included in the box with the watch and that any additional link came at a price. I guess if you use the 2 links when you get the watch so that it fits your wrist is not taken into consideration. Sadly, I would not recommend this watch. The costumer service I have received is beyond unacceptable. So beware.

I was in the hunt for the Grand Ole Opry watch. I signed up for SMS and received a text for $100 off - no stated restrictions. After clicking the text link I noticed the $100 off was not displaying. I contacted Customer Service and got the run around, and they would not honor the discount. Maybe they just saved me from a disappointing purchase experience.

Beyond disgusted the stress after all this waiting I got contacted by border force due to my near $3000 purchase asking me for so much documentation. It's so stressful and felt alone because I'm in Australia and they are USA. I have paid priority shipping as well . I told them and said they checked with warehouse and sorted it out . No they haven't. DO NOT BIY FROM THIS COMPANY THEY ARE A DISGRACE AND SPREAD IT ALL OVER THE WORLD VIA SOCIAL MEDIA AND PEOPLE YOU KNOW. Go somewhere else. DO NOT BUY HERE PLEASE DO NOT BIUY HERE