Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.
Original Grain (originalgrain.com) has 395 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Amy
I had such a wonderful experience with this company! I was ordering a watch as a gift and was in a rush. I accidentally forgot to select expedited shipping, and as soon as I realized my mistake, I emailed customer service. To my surprise, they responded within minutes, corrected my order, and made sure it was shipped in time. Thanks to their outstanding customer service, the watch arrived before I needed it. The watch was beautiful and great quality
Melanie F.
Honestly,I picked this company out of curiosity. My husband doesn’t normally wear watches. He actually only owned one, a military compass watch he only wore during deployments. I had seen a few ads for Original Grain, and thought, “Who really buys stuff from a Facebook ad?” But then I kept seeing them more. I couldn’t help but seeing how beautiful and different they looked. So, I figured I’d try one. I can’t tell you how glad I am that we did. Now, he’s almost never not wearing a watch. That’s all he asks for. Valentine’s? Watch. Anniversary? Watch. Christmas? Maybe 2. He has a total of NINE watches now. Our two oldest sons each have one. My dad has one. My youngest will when he’s old enough. These aren’t just watches. They’re art. Beyond that, if you ever need customer service help, it is top tier. And I mean Penthouse Level top tier. They will stop at nothing to make sure you’re satisfied. I’ve only had two issues (neither of which were through their fault), yet they fixed both issues promptly and to my satisfaction. They’ll always have a customer with us.
Chris P.
I have the whiskey barrel watch and the time setting dial broke. Zero hesitation, they took care of me and sent me a replacement. Talk about customer service! In 2026, just amazing.
Zakiya C.
The watches are amazing, the packaging is amazing, and my significant other and son loved it! I will be purchasing one for myself soon. Thanks so much!
Vincent
I am so happy with Original Grain and the watches I have bought from them. I have purchased a few watches for myself as well as some as gifts. I have been wearing the watches I bought for myself for about 7 months now, and couldn't be more satisfied. Perfect timekeeping and absolutely stunning in design. The watches I purchased as gifts have all been well received. Additionally, I had some questions about the function of the auto winder models, and have gotten great customer service responsiveness. Keep up the great work - you have an amazing product!
Liz M.
One of my best customer experiences ever! I ordered a watch for my husband's birthday, he liked it but it was similar to one he already had. I completed the steps to return it, and mailed it back via USPS. The watch ended up getting lost in transit. I reached out to Original Grain support not knowing if there was much they could do to help me. The amazing Vladimir responded that they would issue a return in full. So wonderful and unexpected! They took a frustrating situation and turned it into a great customer experience. I hope to purchase another watch from them in the future, not every company handles these types of situations with such integrity and respect. Well done team!
Karen W.
Beautiful timepiece. Shipping issue that was my fault was corrected quickly by customer service. Very pleased overall.
Christopher F.
Emailed customer service about my watch being damaged due to my own mistake. Exchange a few emails with David, and all the response were very helpful and quick. They got the issue resolved and I should have my new watch about 8 days from the time I sent the first email. Absolutely awesome customer service. Will be a repeat customer!
