Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.
Original Grain (originalgrain.com) has 395 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Diane T.
Horrible! I got a text after I ordered my 3 rd watch from y’all that I could get sunglasses for 50% off. I walked way from my phone after order and text came in. I came back 8 minutes after time supposedly expired and text yes, but was told basically sorry but not sorry to late. We will have to think twice about ordering anymore watches
KB
Watch band too big. No way to fix w/o a jeweler or buying a kit online. Watch battery dead upon arrival. SO disappointing. My birthday present is still on the counter in pieces!
helseth
If you want to wear beautiful art, buy from Original Grain. BUT, if you want functionality and customer service look elsewhere. I recommend TreeHut.
Annalee H.
Never received item. No email Response from customer service. Item lost in transit
Steve B.
After buying 5 watches and spending around 1500.00. I still like the concept of the company. I like the watches. I recently reached out to see about getting a extra link. I informed them that other 4 watches were fine and didn't require any additional links. I didn't understand why this one did. Well, they said I could buy 2 links with shipping for about 15.00 So I did but I thought that was petty after spending that much money. Well, they just lost a customer for that reason. I sent them an email and got no response. But they sent my receipt for the links Spend the 15.00 wisely. Unhappy customer!!!!!!!!!!!!!!!!!!!!
Emily T.
This is the second time ordering from the company where they either don’t have the product and shipment cancelled or their delivery time is completely off from what I was promised on the order page. They have no problem charging a $50 fee a one day delivery, but then once receiving the confirmation email you find out they’re not shipping anything this week because they’re moving! That info would’ve been great when you were ordering. Not after receiving the confirmation order email. The watches are beautiful, but the customer service is severely lacking. It appears they are operating out of California. Maybe they should move to Texas.
Consumer
Was gifted this watch for Christmas…within two months I had to pay for a battery replacement. 100$. Two days later the watch hands started colliding with each other, could’ve been the watch repair guys mistake, anyways he offered to fix it for free. Everything’s all good for about a month until my watch clasp bent out. No idea how it happened, anyways I emailed customer service, they seemed great, as they would respond to my first emails, and promised me a replacement each time I emailed. However after I replied to those emails, I would hear nothing. I tried this about 12 times, and then gave up. Useless. I figured I could try and bend the watch clasp back in, which kind of worked. About a week later my watch hands fell off from the rotater. I can’t stress enough how disappointing my experience with this company has been.
Edward S.
500$ watch not operable right out of the box, western ford f series. My wife bought it for me for Father’s Day…. Really nice looking watch but buyer beware. Now it’s just a bracelet. Trying to recoup our money.
