Original GrainReviews of originalgrain.com

I ordered my husband a watch from your company for Christmas. I received the watch, but it did not come with instructions on how to set the time, or add/subtract links. I had to YouTube a video and found that the watch was supposed to come with a small tool set to help with those tasks. I’m really disappointed as we he was excited to open his gift, but is left to wait to figure out how to adjust it and set it. This was an expensive gift and the excitement was short lived as it came incomplete. Help.

It is hard to give this company a low star review , the watches are very nice and my family really likes them. But customer service can only be reached by email. I placed and order in the beginning of a month and two weeks no information about the package . It has been at a stand still at one location. And waiting to see what customer service will do is frustrating. Mailed by USPS , and only the shipper can get information.

Watches run small and customer noservice makes it difficult to get additional links like their waiting for the 15-day return policy to end. Love the watch just wish they came in normal man size. They do come with 2 links which were not enough. Why is it so difficult to get additional links

Mystery purchase- got the less desirable watch.

This watch is poor quality. It scratches, has peeled and looks terrible in less than a year. Don't waste your money!