Original GrainReviews of originalgrain.com

I ordered a watch from them on January 15th, and then I changed my mind..They said on the website that if you change your order within 4 hours it can be done. I upgraded my watch to a more expensive watch and they sent me an email to pay the additional cost. I paid the additional cost and they were supposed to send me an updated invoice and shipping information. I did not receive either and then they sent me the original watch that I changed. I informed them that I received the wrong watch and they asked me to send them pictures of the watch which I did. They sent me the return label which was for the watch that they did not ship out which was very confusing because I never received the correct watch. I sent the information via email that I have lost confidence in the company because they want me to send the watch back but they have never sent the correct shipping information and the correspondence is always about 8 at night via email and yesterday I heard nothing. I have no problem sending the watch back but where is my watch and where is the correct information this has been going on for a week now. It is just unacceptable.

Ordered a watch on 12/30/23. As of 1/24/24 the watch has not arrived and I have not even received a shipping notification. Tried tracking the order on their website, but that feature didn't work. My confidence in this company is very low.

I have never been as frustrated with a company as I am with Original Grain. I ordered a watch for my husband on 12/21/23 which cost almost $500. While I never expected a Christmas delivery - I NEVER expected not to receive it as of today - 1/5/24! The thing that really irks me is that this company ONLY COMMUNICATES via email. I have sent FOUR emails without so much as an acknowledgment let alone a full response. They are extremely unprofessional and definitely lacking in customer service skills. As I await a response and/or delivery I am confident that I will NEVER order from this company again. And, by the way, my daughter AND her friend each ordered due to my suggestion. What a mistake!

I am posting this EVERYWHERE I CAN!!!!!! I HOPE YOU AN ALL YOUR POTENTIAL CUSTOMERS SEE IT!!!! This company is a SCAM! Ordered and pre-paid $199++ ($239 total) for a Christmas gift watch with “2 day shipping Get before Christmas“ back on 12/17/23. Got an email on 12/19/23 that the watch I initially ordered was over-sold & no longer in stock, but offered a “free upgrade with expedited 1day shipping” for my inconvenience. There is NO phone number to call them & I emailed them for 3 days to call me because I had questions, and on 12/22/23, I FINALLY got an email back that their C.S. does NOT support PHONE CALLS;…..MANY emails back and fourth and after being advised it (the upgraded watch) would be sent out immediately & picked up by carrier that day, I went against my gut & agreed to the ”upgraded” watch with 1 day expedited shipping with the sliver of hope my husband would have a gift to open on Christmas! Not only was there no watch the day AFTER Christmas but there was no Tracking Number in my mail……Soooooo; now I’m emailing AGAIN…Where’s my order? I got a response on Wednesday. 12/27/23 @ 7:21pm EST that GUESS WHAT??! MY WATCH WAS OVER-SOLD & NO LONGER STOCK!!!!!!!!!

I ordered this watch for my husband a few weeks ago. He loves Buffalo Trace and I thought this watch would be a great idea. Sadly, this whole experience has been a nightmare, and we have no watch to speak of. So, I can't review the actual product, as we never received it. I got notification it was delivered, and I went out to the mailbox to find it. Nothing. I checked the shipping address and it was my name, and some random address in NY. Well, I'm in NH, and I have no idea where that NY address came from. I reached out to customer service via email, as they won't take phone calls, and was basically told it's their policy that once it's delivered it's my problem and to file with USPS. As expected, USPS delivered it to the address Original Grain put on the box, so there was nothing they were going to do. I was so frustrated. I even sent a screenshot of my confirmation that I had put my address as the shipping address. They make the mistake, I have a $400 charge on my card, and they tell me too bad it's my problem now?! Sadly, my husband didn't get his Christmas gift, and I got a huge run around with no help whatsoever. At this point I have to put a chargeback on my credit card to see if I will get my money back. Be careful when you place an order with them, customer service is beyond terrible.

My watch wad delivered totally defective, not working, and the setting stem broke. These watches are completely junk. Now, I have to wait until after Christmas to get another one that probably still won't work. This watch was supposed to be for Christmas now I don't know when I'll get one even by sending this piece of junk back.

I received the watch as a present and have had a lot of comments on it. However, in less than a year I have had to send it back. The first time was because some of the wood grain in the band came off. This time because the minute hand has come loose and is spinning. They look great but the construction quality leaves a lot to be desired. I see they are deeply discounted on their website now. I can understand why.

It very annoying to have a company so aggressive with their marketing to buy more after the original purchase. I think I got 6 emails about buying more before my ring even arrived. I unsubscribed to everything and still I get emails. I’ll never do business with them again.