Sanjoy
Unintelligent customer service system
I ordered some bean seeds and some strawberry planys, within a day or so I got a mail telling me the strawberry plants were dispatched and this fulfilled my order. Customer service was non existant, when I queried that my order was fulfilled they didnt really understand what I was asking and told me the strawberries were dispatched.
Response from Organic catalogueAug 1, 2025
We’re sorry to hear about the confusion regarding your order and the frustration this caused. It’s clear our communication fell short, and we apologise for any misunderstanding. Your feedback has been shared with our customer service team to help improve clarity and support when handling order queries. Plants and seeds are dispatch separately as they are sent from different parts of our nursery. We trust your order has now been received but if there are any outstanding items please do not hesitate to get in touch – we are here to help 7 days a week. Kindest regards, Meg. The Organic Gardening Catalogue.