Mike L.
Plants took 2 weeks to arrive and poor customer service
Plants took 2 weeks to arrive. On opening, only 17 plants received of an order of 24, 1 plant was hanging on for dear life/destination compost heap. Plants didn't seem of good quality and poorly prepared with dead foliage attached. They look like last seasons runner plants so doubtful they will fruit this year. Despite complaint email being sent upon receipt. It took 3 days for them to get back to me. Further research confirmed my suspicion that this company is part of the same group as Suttons & Thompson & Morgan. The advertised price is plus £6.99 for delivery at check out. Would I buy from them again? NO, because the goods I received were shoddy and not of merchantable quality.
Response from Organic catalogueAug 1, 2025
We’re very sorry to hear about your experience and the disappointment caused by the quality of the plants and the delay in our response. This is not the level of service we aim to provide. During our peak season, we experienced an exceptionally high volume of customer contact, which unfortunately resulted in delays. Our team worked tirelessly to ensure all enquiries were responded to as promptly as possible, and we regret that you were left waiting. Your feedback has been shared with our despatch and customer care teams to help improve both product quality and service going forward. Kindest regards, Meg. The Organic Gardening Catalogue.