OreillyautoReviews of oreillyauto.com

i wrote a review and said: they were out of O'Reilly oil and when I wrote a review they wrote back 'Unfortunately, it did not meet all of our website guidelines' wow stupid bot responses. then you blocked me from responding

If there is a more sexist or racist retailer in the world I haven't found it. O'Reilly is still the good ole boys club. When I started at my store, there were three females: The Store Manager, another female counter person, and a female delivery driver. All three were exceptional at what they did. The store manager had the highest store audit score in the district, which is their measuring stick for performance of the manager. Within a few months, the district manager forced our store manager out and demoted her without a reason. It didn't take long before the other two females resigned as the workplace became hostile. I couldn't stand the way these employees were treated, so I resigned too. I hope the company realizes it takes more than a warehouse full of parts, it takes people!!!

I purchased brake-pads and was told that they come with lifetime warranty and\or free exchange. I have done this in the past with my other vehicles. This time, my brake pads were not exchanged and was accused of trying to sell them elsewhere,... if exchanged. Who does that??? Will not purchase anything from them if they can not stick by what they say for warranty.

During the transition from Kragen to O'reilly auto, I bought some parts online with the promise I could return them in store if necessary. Never using the parts, I attempted to return them to a local store. (Mountain, ontario, California) They said they needed paperwork, which I provided, but they were still unable to refund my money. After four trips back to the store with various printouts from the online transaction they were still unable, and unwilling to accept their parts back. When asked for a managers or owners phone number, they said they were corporate owned, and there was no one to contact. In disgust, and frustration, I threw the $20 of parts in the trash, and ended my years long relationship with Kragen auto that day.

Horrible customer service! My father and I went in to purchase replacement light bulbs for my headlights. There was only one other customer in store at this time. They did acknowledge us when we walked in. It took 3 associates to help just one customer who wanted to return an item. I bet we waited for at least 20 minutes and no one would offer to help us. We walked out. They said to us on the way out that someone would be with us soon. What a lie. They had absolutely NO sense of urgency to help a 2nd customer.

O'reilly is new to Florida - at least Central Florida. While as a consumer competition is welcome, an important factor in addition to pricing is good customer service. They fail at this time after time. Once they have your sale, they do not seem to care. I don't understand it - you'd think that in today's competitive market a company like O'reilly that is trying to make in ways in this market would have customer service at the top of their list. And this is not just an issue at store level, but at the corporate help desk as well. Try talking to them - they just don't care. Except for items I have in warranty, I don't have any intentions of walking into an O'reilly ever again - but I'm just one customer- so it probably does not matter.