OreillyautoReviews of oreillyauto.com

Want a store that has 0 experience for automotive help. Run as fast as you can from this establishment, it will save you time and money big time. It's a joke that this Oreilly auto parts is a poor excuse for an auto parts store. High prices, no experienced help, and poor quality parts. If you like getting garbage for service, then this is your kinda place. Enjoy it!

You know what you did.

first of all, the staff working here are not educated don’t even have basic education, like example, how to speak to human beings outside that is not the same skin color as them, cos his mentality is still in the 50’s. 2nd of all, A Racist, intimidates people in public, as you probs see if u seen on social media recently their true colors. 3rd telling people to go back to their country when in fact these are the people that are building their crapp¥ country. Only if they educated themselves and seen thier own president cant deport them back, because trump knows the downfall will happen to his country. As everyone knows only the immigrants and colored people are doing all jobs in the US to be lasting whilst the original americans only know how to smoke weed, and be racist, as u can see from the staff at this place, from his disgusting attitude! 4th of all, going back to the phrase “Go back to your country” the answer is, which country, cos our 🍉 country is the one you are constantly attacking, destroying the middle east and the brass neck you have to say “Go Back! Maybe stop touching what’s ours, including babies, cos u have a thing for babies clearly! 🩸 I’m speechless at the americans illeterate mind, but then again aint suprised they think London is a country 🤣🤣! Please educate before hiring people, or at least give basic training such as, how to behave like a human.

Counter person Jerry #406634 acted like pain in his ass to wait on me no hello thank you I will not be back is this the kind of people you hire if so you might educate on common courtesy

I have never been to OReillys and received good service. One visit I went for a oil filter for my Beetle. The filter they said would fit I had purchased before and it was the wrong one. Even though I told them that when I got home I had a different wrong filter even after telling them which one I needed. On this visit today I went for parts but when I walked in there were 4 men standing by a register talking. I asked for my friend Amanda who was in the back working hard putting away freight. She had told me that those guys were bullies and mean to her. I went back out front and said that she could use some help she was working so hard. The guys said while laughing "That's what women are good for." WTH" If that's the case those 4 men should be fired and replaced with 2 good women because it would only take 2.

They checked my husband's battery and it showed a dead battery so he purchased a new one and 2 boy's came out to put a new one in and in the process of doing so one of the boy's leaned against my husband's bug shield and broke a big chunk out of it. This happened in London Ky. They ordered him a new one but said he would have to put it on himself or pay someone else to install it. In my opinion that's bad business when you break something on a customers vehicle you replace it and have it installed for them at no charge since they broke it and calling customer service was no help at all it was a waste of time calling them.

I had an incredibly frustrating and disappointing experience at O'Reilly Auto Parts today, on S Miami Blvd in Durham NC. I was trying to use my Synchrony Car Care card, and the employee assisting me was unfamiliar with the process. Instead of trying to understand or resolve the issue, he became belligerent—yelling at me, the computer, and even his coworkers in the back, who never came to help. At one point, he was hitting and unplugging the computer, making the situation worse. When I needed help finding a part on the shelf, he refused to assist and just motioned in the general direction of where the parts "should" be. To make matters worse, he called another worker on the phone and complained, essentially threatening to quit. Later, a worker named Chris arrived and attempted to assist, but when I asked him if the car outside was still running (as I couldn't turn it off without securing a new battery, knowing it wouldn’t restart), he gave me a rude, dismissive response and a look of disgust. When I expressed that I didn’t appreciate his attitude, he became hostile and accused me of being the one with the problem. All I was trying to do was explain the poor treatment I had received from his coworker earlier. Chris then had the audacity to tell me not to "antagonize" the other worker, completely disregarding my concerns. There was a line of customers witnessing this entire interaction, and I have never felt so disrespected by employees of a business I was supporting. Adding to this, Chris completely dismissed any explanation I provided about how the Synchrony Car Care card works. When I contacted Synchrony, they asked for the merchant's code to troubleshoot, but Chris flat-out refused to provide it. This left me unable to complete my transaction or resolve the issue. After this ordeal, I spoke to some local mechanics who have a business account with O'Reilly, and they were familiar with how the first worker behaves. They advised me to bypass him in the future and go directly to the lady in the commercial department. While this advice is helpful, it’s unacceptable that customers have to navigate around employees to receive decent service. This experience was completely unacceptable, and I will seriously reconsider ever shopping at O'Reilly again.

I recently visited the O'Reilly Auto Parts in Zephyrhills, FL, to purchase a new battery, expecting the advertised "free battery installation" service. Unfortunately, the experience was far from satisfactory. Despite buying the battery, the staff refused to install it, claiming they were "too busy." However, it was clear they were more interested in playing on their phones than helping customers. It’s frustrating to see a business advertise a service they aren’t willing to provide. If you're going to promise free installation, make sure your employees are trained and motivated to deliver on that promise. I'll think twice before returning to this location.