OreillyautoReviews of oreillyauto.com

Called ahead too the Brooklyn location asked the Employee to pick a part too be picked up !arrived too get the part only to watch them stand arround bullshiting with each other ! Piss poor service! Walked out will order amazon !this was sunday oct 6 ,2025 around2:30 pm

Review: My son, Juan, is a student and applied to work at O’Reilly. Unfortunately, the manager treated him very badly during the process. As a company that many young people see as a first job opportunity, I expected more professionalism and respect. This experience left us very disappointed.

Subject: Formal Complaint – Incident at O’Reilly Auto Parts Store #5327 (Beville Rd) on September 15, 2025 Dear O’Reilly Auto Parts Customer Service, I am writing to file a formal complaint regarding an alarming and unacceptable incident at your Beville Road location (Store #5327) on Sunday, September 15, 2025. This matter endangered my father—a 100% disabled Navy veteran with terminal prostate cancer—and caused significant stress and hardship for our family. I request immediate investigation and corrective action. Background I have been incapacitated for four weeks with severe sciatica and back pain, making it impossible to replace our dead car battery myself. Reliable transportation is critical for my father’s medical care. AAA jump-started the car, and my father drove it directly to your store with both the vehicle and the old battery to ensure the correct match. Your staff sold us the wrong battery. When asked about installation, the employee falsely claimed the job was “too hard” for O’Reilly and that the air filter box would need to be removed. In truth, the procedure required only removing a single bracket bolt—a basic step on nearly every vehicle. Because of this incompetence, I was forced to install the battery myself despite my injury. Attempts to Resolve When I called the store, the employee was rude and refused to help. I then contacted customer service around 4:00 PM. Their only suggestion was for me to purchase a second battery online and wait for Instacart delivery—completely unworkable at that hour. As my father’s VA-registered caregiver, I cannot be left without a functioning vehicle. Escalation at the Store I returned with the incorrect battery to resolve the matter personally. Anticipating problems, I recorded the encounter on video. Instead of addressing the issue, your employee escalated it: He argued rather than assist. He ordered another employee to photograph our vehicle, clearly to antagonize. He then called the police and falsely claimed I had threatened him. Filing a false police report is a serious offense. Such behavior placed both me and my veteran father at genuine risk of harm. We left before officers arrived (after waiting 15+ minutes) to protect our safety. I am now pursuing the official police statement to confirm exactly what was reported. Requested Actions This situation demonstrates severe failures in customer service, training, and professionalism. I demand the following: Immediate suspension of the employees involved pending investigation. Direct contact from the district manager and escalation to senior leadership, as I have heard nothing after four days. Full reimbursement for the incorrect battery, AAA service, and compensation for the unnecessary hardship caused. A written corrective action plan, including retraining on installation procedures and de-escalation. I have preserved video evidence and will share it publicly if this is not resolved. I am consulting with Morgan & Morgan regarding legal options for harassment, endangerment, and emotional distress. Formal complaints are also being filed with the Better Business Bureau, Yelp, Google, and the Florida Attorney General’s Office. O’Reilly Auto Parts has lost our business permanently due to this ordeal. What should have been a routine purchase turned into a threatening and dangerous experience. I expect immediate action and a written response within 10 business days.

I purchased a “rebuilt starter” on 7/31/2025 from “Chuy” at store 4708 O’Reilly auto parts. The starter they sold me left me stranded on 8/13/2025. I attempted to return their defective starter with receipt and “Dario” at the same location refused to accept my return stating this wasn’t the same starter sold to me. I explained I purchased this starter as a rebuilt and this is what was given. Return was refused and they would not take responsibility for their defective product. BUYER BEWARE, OREILLY’s WILL NOT STAND BY THIER PRODUCT AND WILL NOT REFUND WITH OR WITHOUT RECEIPT. Bad business and I will not step foot in another Oreilly Auto Parts ever again. I will even advise my employer (US Gov) to not do business with OREILLY’s as they don’t honor or stand behind their products. El 31 de Julio compré un motor de arranqué de este local. El motor de arranque estuvo defectuoso y me dejó en la calle. Tuve que comprar otro motor de arranque y intenté devolver el motor de arranque y me negaron la garantía y no me quisieron devolver mi dinero. NO LE COMPRAN PARTES A ESTOS LADRONES QUE SI TE SALE DEFECTUOSO, CON O SIN RECIVO TE QUIEREN DEVOLVER TU DINERO.

Store: 6168 Invoice #: 239964 Placed online order mentioned above. 2 cans out of 6 of tire spray came with no caps and employees explained to my pick up folks it comes that way. Cans appear used and cannot store properly without lids, just BS.

MALE EMPLOYEE ANSWERED PHONE WAS VERY RUDE. MY HUSBAND CALLED ABOUT A WASHER FLUID CAP, THE GUY TOLD HIM HE DID HAVE ONE AND IT WAS $14.99. I CALLED BACK TO MAKE SURE BEFORE HE DROVE 25 MINUTES TO PICK UP. THE SAME GUY ANSWERED AGAIN AND TOLD ME THEY DID NOT HAVE ONE AND SOMEONE HAD CALLED ALREADY ABOUT THE SAME THING. MY HUSBAND CALLED BACK TO SEE WHAT WAS GOING ON BECAUSE WE HAD BEEN TOLD 2 DIFFERENT THINGS. THE SAME GUY TOLD HIM NO HE DIDN'T HAVE ONE AND WHAT WAS UP WITH PEOPLE CALLING ABOUT AN AVALON WASHER CAP. VERY RUDE AND LIED AT FIRST ABOUT HAVING THE CAP.

Tonight I took oil to O'Reilly's to be recycled, the attendant starts yelling at me asking where I got the oil, I told him out of a tractor, he then states that they only take oil from people who buy oil and starts screaming DIY DIY DIY, I asked what he meant, he screams DO IT YOURSELF, I asked him to show me where it states that as no other employee has asked where the oil came from or if i purchased oil from them and plus I have purchased oil, filters, transmission fluid starters and parts. He said we will no longer take your oil, this is the last time. I told him this will be the last time I purchase anything from this store, there is no reason to act like I stole used oil to bring it in to be recycled.

They can start by firing everybody in Duncan,ok I delt with them for about 20 years with no problems now I returned a part today that I bought today and they treated me like a criminal for returning the wrong part .it took about an hour to get my money back.ill never trade there again and I will tell everybody I know about them.