David
Avoid this company
Late delivery, despite the fact I paid extra for an “asap” delivery. 1 item out of 4 was wrong. Overpriced then they apply a Service Fee well WT* is the delivery fee if that’s not the service ? Then a “small order fee” . Avoid this company if you value your wallet 😱
Response from RoomBoxNov 11, 2025
Thank you for your feedback. We’re genuinely sorry your experience wasn’t what it should have been. You selected our 'ASAP delivery' option, and we understand how frustrating it was that we weren’t able to meet that timing. We’ve already processed a refund for that fee, as it’s important to us that guests only pay for services delivered as promised. Regarding the item you mentioned: the store was out of the exact size you ordered, so our shopper selected the same product in a different size format (four small bottles instead of two larger ones). Your order instructed us to replace any unavailable items with the closest matching available, so that is what we did. As for the fees, we try to keep them as low as possible. The delivery fee covers the in-store shopping and delivery labor, the service fee helps cover credit-card processing and platform costs, and the small-order fee is a standard industry practice to ensure we can fulfill even very small baskets. That said, we always appreciate the feedback and review our pricing structure regularly. We’re sorry again that this experience didn’t meet expectations, but are glad to have fulfilled your order in-full, and still within our standard delivery time windows.