michelle M.
This was the worst serce
This was the worst service ever - our food was so expensive and not delivered to the room - the one never never heard of you
Response from RoomBoxFeb 11, 2026
Hi Michelle. We're sorry the experience didn’t meet your expectations. It’s genuinely regrettable to receive such a poor rating when: - Your order was delivered on time during the time window you requested and in full. - Your particular hotel's policy does not allow delivery drivers to go to guest rooms (this is outside of our control) - As a courtesy, we upgraded one of the items in your order to a larger, more expensive size at no additional charge - We also extended free delivery since you placed multiple orders with us In-room pre-stocking is only available at participating partner hotels as outlined on our checkout page, and when it is available, it appears as an option at checkout. Your hotel is not currently a participating property, which is why that option was not available for your order, so you were prompted to select a delivery time window instead. We understand the frustration when expectations don’t align with hotel policies, and we’re actively working to expand partnerships so we can offer in-room service at more properties.