RoomBoxReviews of orderroombox.com

Response from RoomBoxFeb 16, 2026

Thanks for the honest feedback. We appreciate you giving RoomBox a try. While our pricing can sometimes be higher for certain items than mass-market apps like DoorDash, that’s because we’re built differently: dedicated concierge shoppers, curated grocery selection, and hotel-friendly delivery that actually works with front desks and policies to make it as easy as possible for guests to place and receive their orders.

Response from RoomBoxFeb 11, 2026

Hi Michelle. We're sorry the experience didn’t meet your expectations. It’s genuinely regrettable to receive such a poor rating when: - Your order was delivered on time during the time window you requested and in full. - Your particular hotel's policy does not allow delivery drivers to go to guest rooms (this is outside of our control) - As a courtesy, we upgraded one of the items in your order to a larger, more expensive size at no additional charge - We also extended free delivery since you placed multiple orders with us In-room pre-stocking is only available at participating partner hotels as outlined on our checkout page, and when it is available, it appears as an option at checkout. Your hotel is not currently a participating property, which is why that option was not available for your order, so you were prompted to select a delivery time window instead. We understand the frustration when expectations don’t align with hotel policies, and we’re actively working to expand partnerships so we can offer in-room service at more properties.

Response from RoomBoxDec 30, 2025

Thanks so much! We’re thrilled to hear everything ready for your arrival, and that you enjoyed the quality of the fresh produce. We really appreciate you taking the time to share your experience and hope to take care of you again on a future stay 😊

Response from RoomBoxDec 30, 2025

Thanks so much for the kind words! We’re glad everything was delivered straight to your room and that the service was fast and efficient. We appreciate you choosing RoomBox!