M.C.
Normally when I cancel a subscription I…
Normally when I cancel a subscription I don't write a 5 star review but I thought in this case I should do so as I was quite pleased with this company from start to finish. In my situation I already had a customer base that was using another software and I wanted to find a new provider. I chose Ordering.co without doing enough research first to realize that their platform would not be able to provide the exact same service that I was already offering. Although their platform had 10 times the amount of tech available and almost unlimited customizations that could be done I found in the end that my current business model simply couldn't be transferred over. This was no fault of Ordering.co and to my surprise after 10 days and several tickets and meetings trying to get things to work as I needed them to I asked if cancellation was still an option and they refunded my Platinum service payment and future subscription within 24 hours or requesting it. I felt this review was important to provide so that others would feel confident about working with a reputable team and if my business model changes in the future I would go back to them in a heartbeat. Thanks again and I hope to work together in the future sometime.



