Spamming to our emails all the time, the button "unsubscribe here" isn't working at all!
Response from Ordering.co - www.Ordering.co ReviewsFeb 5, 2026
Hi Rostyslay, sorry about this — that’s frustrating, and it shouldn’t happen.
Please send us a direct message with the email address that’s receiving the messages (don’t post it here publicly), and we’ll:
Unsubscribe you right away
Blacklist/suppress your email so you won’t get subscribed again
Confirm once it’s done
It’s possible the address was re-added after submitting a form (for example, a demo/newsletter form), but either way we’ll make sure you don’t receive any further emails.
Apologies again for the inconvenience, and thanks for flagging it.
Here's my personal email for contact, thank you, [email protected]
I'll make sure to get this solved asap.
MR
M. R.
The good, the bad, and the ugly
The Good: We signed back in June 2023 with this company because it appeared they had a polished, robust software solution that would have been ideal for our next business move. I still believe that is the case here. They have an excellent team and for the most part quite proactive in communication.
The Bad: We started on June 19 2023 and by mid Oct we pulled the plug. At this time we are back to square one and couldn't even utilize it for a single day. Initially we needed custom work around delivery fees which they agreed to prior to us signing off on the agreement. Upon completion of that work(July 26), when testing it we realized it didn't calculate taxes on service or delivery fees. We never thought it wouldn't be included because it's a critical requirement to function in the food delivery industry in the US and they repeatedly indicated they had knowledge and experience in this. We paid an additional sum for our dev guy to have access to the front end to make the tax modification and eventually let them complete it because they said it would only take a week or two for them to do it.
The Ugly: Once the secondary work was completed(Oct 10, much later than 1-2 weeks), the initial work was missing. I asked Sergio about it and was told he knew nothing about it. I was told I should have informed him about the initial previous work that was done by Alonso and his team and it was my responsibility. I questioned why I would need to do that considering its his team on Asana and the initial work that revealed the issue. He mentioned that as the CEO he shouldn't even be talking to me. I retorted back that I was the CEO of my company and the buck stops with him on the blame. After the gaslighting I was put through, we ultimately decided to terminate the contract. We are now 4 months in, with not one demo order pushed through to the end and just constant excuses and delays. They have refused to refund 4 months of fees or the $1k setup fee(we requested a 50% refund on this) to date despite not getting anything workable or useable to date. I write this in hopes of giving others a glimpse of our experience that despite doing our due diligence and reading the reviews, we still tried them only to realize there's a lot of truth to some of the more negative comments you will see in past reviews about this company. I found out recently a colleague in the industry 5 years ago tried them and it was the same outcome so nothing has changed to date in that regard. It took me 3 months to even have their contract in a state I would be willing to sign it and even then it was partially rushed as they were increasing prices and wanted us to sign sooner. I refused and we still paid a higher cost anyways. If you are a US/Canada based company, be extra weary. Their contract is written in a manner that they cannot be held liable for over $500 worth of charges in court. You can use your judgement/speculation as to why that may be the case.
Response to their comments:
-They are the first provider for this product, we did not have anyone before them since this was going to be a new offering.
-Our original price was $300. It was changed to $359 because we weren't willing to do a 12 month contract.
-We were only tapping into one part of their offerings. 2/3rd of it we didn't need.
-Both custom work we got charged extra SHOULD HAVE BEEN ALREADY INCLUDED. They are critical core feature of a white-label product. One was calculating taxes on delivery and service fees and the other was calculating delivery fees based on subtotal.
-The initial work completed was ERASED when they did the second part which was calculating taxes that were NOT present in their system.
-We are NOT a startup, we've been bootstrapped since 2019.
- I have a legal right to terminate the contract because we could not use the product we were paying for. I definitely told them we're taking them to court. Our contract and the communication to date will easily back up our claim and the lack of access let alone not even ONE order could be put through the system proves our case.
-Nothing was free, They got paid a $999 setup fee that initially didn't exist, they got paid 4 months of monthly fees AND a $1500 fee which was access to their front end source for our dev guy to implement what was missing. Then they kept it after stating no, back end was needed to to finish the work to fix the tax calculation issue. In return for keeping this amount, they were going to finish the work.
-RE: professionalism. Apparently because I don't do unicorn emoji's and maintain a professional tone and address issues right to the point, that makes me not very "super nice".
-Their lengthy response riddled with inaccuracies only serves to solidify a claim against them, so thank you for taking the time to share it with everyone else.
Response from Ordering.co - www.Ordering.co ReviewsOct 18, 2023
Hello Moumita,
We respect your opinion and your freedom of speech.
We appreciate your feedback and concerns, and while it is not our usual practice to engage in detailed responses, we believe that addressing this particular situation is essential due to the severity of the allegations made by Moumita.
At Ordering, we value honesty, respect, and professionalism in all our interactions, and we want to set the record straight.
Our Commitment and Help to Small Businesses
It is disheartening when individuals misuse the trust we place in them to take advantage of our goodwill. Ordering has a long-standing commitment to supporting small businesses for over a decade, and our mission has always been to provide comprehensive solutions to startups in need.
The Context of the Situation
In the case of Moumita, she came to us with a compelling story about her search for a new provider following a "horrible and negative" experience with her previous system and the company's founders. While some may have viewed this as a red flag, we saw it as an opportunity to assist a distressed small business. Moumita mentioned her previous help in making his previous provider a million-dollar company and her desire to invest in her venture with catering features.
The Help of Ordering.co
To accommodate her needs, we designed a customized package priced at $359 per month for the license, significantly lower than the standard $599 per month. We went further by offering unlimited store additions, a rare offering for startups. We also absorbed initial customization costs, which amounted to $3,564, along with a setup fee of $999, and additional customization work related to delivery fees, all in our attempt to assist her.
Link to the proof: https://d.pr/i/y2r4xn
Cost of Ordering and Offer for Refund
However, the fees collected so far ($1,476 in monthly fees plus the $999 setup fee) still fall short of covering our initial development cost, making it unfeasible to refund these fees. We can only refund what was explicitly agreed upon during the purchase, which is limited to the open-source code refund of $1500.
Link to proof: https://d.pr/i/WBxjcV
The Lie and the Manipulation
Contrary to Moumita's claims, our work was indeed completed as per the contract, as confirmed by her username on ASANA, where she acknowledged our timely delivery and even apologized for minor delays. Furthermore, we recently launched our Catering features, as promised, and these were provided to her at no extra cost, in line with our contract.
On Top, she wrote via email that he should make us personally and legally responsible for the harm caused to her multi-million-dollar business. (She is a startup).
Contract Termination and Unprofessional Behavior
Moumita's unilateral termination of the contract, without adhering to the agreed-upon terms and without settling the remaining fees, was a breach of her contract and undermined our good-faith efforts to support her.
The Truth
Unfortunately, Moumita made unreasonable requests for additional custom work, which we couldn't fulfill due to the strain it would place on our resources. When she faced rejection from our board of directors, her reaction was to resort to threats, not only against Ordering but also our founders, in an attempt to recover every dollar she had paid.
Nevertheless, we agreed to do the custom work once again for free, sacrificing all of our profit to help her, and she rejected the offer.
Offenses, harassment, and violence:
Several members of our custom work, project management, and support team, including the founders, experienced unprofessional and offensive behavior from Moumita, which ultimately strained our ability to maintain a respectful working relationship.
Conclusion, and our promise.
We offered a partial refund and free custom work, but Moumita rejected it in pursuit of a complete refund of all fees paid. We have acted in good faith throughout this process.
CH
Chandru
Dont Buy or Invest in Ordering Worst ever product and support from ordering.co please dont buy
Worst ever service and support from the…
Worst ever service and support from the company they take money and bully you.. CEO will bully you on the call saying no one has in this world like him and his product which is out dated which never works properly.. if you ask for help they will ask you to pay.. our 4600$ have gone without even have a product.. specially during the pandemic this is the utter waste company please dont even think of signing up with them.. Worst support, worst company, worst product.. i wish i had seen the reviews before signing up with them.. they say bigger client is working with them.. but i see only 1 or 2 who is working bcoz they are only white label product.. tech support has so much attitude.. dont waste your hard earned money with these people..
Mr Alonso needs to learn how to respect people.. he thinks he is the best in the market in terms of technology.. he takes money and bully people and even the Sales guy Mr Priya Barta one of worst person whom i have ever seen.. they took 6 months to make one business live.. even after 6months when you ask them about the update Mr alonso says if you find out some cheap software developer who will develop for you cheap stuff.. that means apart from Ordering.co no company does good software thats wat he means.. when we say we arent happy anyone they wont even revert you for refund.. our money is looted and 6 months time is wasted... dont even think of taking a software from them... they are literally waste.. i guess all the reviews are here waste.. genuine ones are very less you can see...
The number which i have given is right and have proof Mr Patricio have messaged me on whats app yesterday and he did asked me about the problem.. number email id and number are here (+18102894398) if required i can even add the screenshot here.. so this show how genuine ordering.co and their team in answering the problem.. please stop bulling and faking people with the name of solving a problem we have lost $4600 and specially during the pandemic and the team doest bother to even ask are we coming or not.
I dont Understand why Mr Alonso is flagged my review in trustpilot... if he is genuine he wont be doing this.. he is given me offer for refund over a video call where i denied and he is trying to play smart and bulling over a whatsapp.. I see Bad reviews as been flagged by mr alonso people can see live last two reviews.. its an alarming to users how they really bully..
I really dont understand today 1st of august, 2022 even today i dont get any response from the company.
-------------------------------------
Response from Ordering.co - www.Ordering.co ReviewsMay 28, 2022
Hello Chandru, (Update 12th of September, 2022).
Once again you have added incorrect information.
We (the Support Team at Ordering) work from M - F from 9 am - 5 pm time of New York all year long.
We have been replying always to your tickets, request, and questions.
We will quote our last response:
"We want tell you kindly with due respect to your company that you do not have availability of our service for the technology because you paid only around a 70% of the 100% of the price of your system and never paid the rest of it."
"Not paying for something is not a bug, or technical problem. By definition is a breach of an agreement that your Indian company had with (Ordering Inc. USA) signed."
In short, you tried to scam Ordering by requesting a refund after months of use and hundreds of orders with thousands of rupees in transactions.
Our legal team has the videos of your orders, database, and transaction number.
Our support team can show the material of the investigation to you at any time, simply contact us at [email protected]
We are glad to assist, and we wish you as always all the best!
The Ordering Support Team
--------------------
Hello Chandru, (Update 1st of August, 2022.)
You have updated a review which states untrue facts. Kindly and respectfully, we ask you to read the answer below.
We have given you all options to talk to all the directors of our departments (COO, CXO, CFO, and CPM), and we do not have any contact from you so far.
We want tell you kindly with due respect to your company that you do not have availability of our service for the technology because you paid only around a 70% of the 100% of the price of your system and never paid the rest of it.
Not paying for something is not a bug, or technical problem. By definition is a breach of an agreement that your Indian company had and us (Ordering Inc. USA) signed.
We are glad to talk to you, and to help you.
We wish you all the best always!
Thank you
Your Ordering Support Team.
-------------
Hello Chandru,
Thank you very much for your review, and we are always happy when our customers give us feedback.
Currently, your system is not online because you decided not to complete the payment plan that you have activated in the past.
Your system worked without any problems when you were paying for the services, and thousands of orders were created on your platform without any issues.
If you prefer, we can send the reports of the orders placed that corroborate the perfect functioning of the system we provide.
We are always glad to give a refund as per our refund policy within 15 days after your purchase.
Unfortunately, you decided to ask for a refund after five months (160 days) of usage.
If you need any other help, please use the following link to contact us: https://www.ordering.co/contact-ordering
- You can book a video call.
- You can contact us over LiveChat.
- You can book an onboarding meeting.
- You can contact us over WhatsApp and SMS.
We are always glad to help with any issue or problem you have.
Your Support Team at Ordering
CC
Catalin C.
Praesent nec erat convallis
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Response from Ordering.co - www.Ordering.co ReviewsOct 27, 2021
Hello dear Constantin,
We hope our message finds you well.
As always, we Founders and the customer service and support team always reply right away when our customers feel unsatisfied.
Thank you very much for your feedback! Every single feedback makes us better.
We are happy you decided to post your concerns here.
Indeed, our customer service is one of our central values in Ordering.
Allow me to reply per point:
1. Integration for a new payment gateway with saving cards features.
We have two prices here:
- 1499 USD for a new payment gateway with a direct integration without saving card features.
- 1999 USD for a new payment gateway with direct integration with saving card features.
We explained during our sales calls with our team that you have paid a different fee, and we offered to charge only the difference, also offering a discount on top of it. You refused, unfortunately.
2. Our gift of 4999 USD for a lifetime license so you can continue your business.
We find it very sad that you misuse our intention of giving you new technology (including the ReactJS Ordering Website and the new Native Ordering Apps).
I, as Founder, have never forced the offer on you. The proposal was gladly taken by your and your team.
If you remember well, during a call with one of our best Sales Account Managers (Ernesto Serralde), and while you were sitting in your car in the middle of the night having a video-call with us and with a very emotional tone asking for help, we offered you this, you were glad to accept it.
So, we exchanged the problem with the custom work 1499 USD for a value of 5000 USD to help your business, which sounds very rational for every startup.
The lifetime license allows you to try another branch in the delivery business, resell the tech, or sell your company. It was a great solution to recover not only your investment but to make extra money. I think that shows that we are on your side.
3. We believe in the extra-mile customer service.
We decided without any extra charge to integrate your payment gateway. Also, we have allowed you to keep the new tech (5000 USD), and we have not tried to charge anything extra; in fact, we have been giving you free service all this time.
The problem with your payment gateway is that the support of Swish does not speak any other language than Finish. Swish does not offer any type of meeting over video calls, voice calls, or a group in WhatsApp or any other channel, which is very limited in terms of coordination between companies.
If you would like to have a meeting with our CXO and myself, we can arrange it at any time you need.
Please, contact your CXO directly, whenever you are ready.
Thank you so much for your report and for letting me know!
Please when you have a big problem with support or complaint, contact:
MBA Arturo Ortiz
Head of Support, Accounting, and Conflicts
Ordering Team
+52 1 461 546 9361
[email protected]
WhatsApp: https://api.whatsapp.com/send?phone=5214615469361
MBA Arturo Ortiz is the specialist in resolving any conflict for you.
You are in good hands!
My dearest wishes to your and your company Catalin!
Alonso Alvarez
General VP and Co-Founder
TB
TB
Strange and Bizarre Customer Support!!
I don't know how to describe it, but I have been with this company for 6 months and used to sign in through portal. Now they don’t have a sign in page and asked me to go through my email for a link they sent before 6 months or I have to book a ticket.. to log into my own account??
Customer support (co-founder Alonso) himself tries his best to act smart and outsmarts me (falsely) to make me think that I don’t need a signing in page and pretends that it is for my safety?? which is by far NOT !! as I have many accounts that are more important and secured but never been asked to book a ticket to sign in to my own account which is so bizarre!!
====
Update:
In reply to the company's Second response: 2nd of March, 2021.
9:00 PM KSA time
Unfortunately, the reviewer has been tracked by the company and intimidated to delete the review (documented- forms of subtle intimidation include: deleting all the accounts' website information regardless of continued payments and time spent in building the website data..etc. ) otherwise the review will be considered as an aggressive act from the side of the reviewer according to the Ordering policy?
Aren’t reviews supposed to be honest, true and reflect the reviewer's opinion of the company.
I am sure that companies are not allowed to breach the privacy of their clients and put their names on a public platform unless it is already posted on their website and available for public use. While no authentic evidence showed in the TB/reviewer original review that the reviewer is an account holder (himself or anyone working on his team), the company predicted or …used something else to figure out the author of the review and addressed him by the name?? I think- if correct - clients information is supposed to be protected and not put publicly with no evidence nor agreement - which obviously was not the case in the Ordering's reply.
I am writing this just to make sure that my voice is heard and the company respond in this manner could lead to a legal action against the Trustpilot platform and the company itself- here I think Trustpilot could have a role/say in clarifying the issue- if the company continued to put unsolicited clients information on Trustpilot public platform and on the other side intimidates them -using another online platform like what's up as stated in the company's reply- by insinuating that they will wipe client's data for security reasons because a review was posted on your platform. This really shows a conflicting message to the Trustpilot's audiences- whom I respect the most- as it gives one sided view of the incident as more is happening behind the scene by the Ordering company operators via another platform (what's up)
I think an enterprise account holder in Ordering company -who paid for at least 5 consecutive months with no actual orders executed yet and real payment gateway paid for (which hopefully your company will execute at the right time if requested ) and given that one of the staff has already responded to you (via what's up as you indicated and documented by us if officially requested)- is entitled for an apology and recognition of fault/misconduct from your side or at least inconvenience before acting like nothing has happened .. meeting will be will be requested after clearing this..
Response from Ordering.co - www.Ordering.co ReviewsMar 1, 2021
Update:
Third response: 2nd of March, 2021. (Few hours after post)
Dear TB from Saudi Arabia,
We a new update for you. Gladly, I will explain.
You have replied today by WhatsApp exactly 3 hours ago, and I quote your words:
"This is my decision. You will have to keep the account running, and for any authentication, I am ready".
Therefore, we conclude following points:
1. You understand that we can't legally modify your account´s main registered e-mail from LiveChat because it would be a security breach.
2. You are happy with Ordering.co because you want to keep your account active.
3. You understand that the sign-in pages are two platforms, mainly Ordering Editor and Ordering Builder. You find these links in the installation´s e-mail you got after your purchase.
4. You have understood we need to verify your identity by e-mail.
5. We have never published any sensitive data anywhere, as you can see in this reply.
6. Our team has done nothing wrong in denying to change your e-mail address.
7. Attacking our members with bad words it is considered bad behavior according to our terms and conditions. We do not support violent-language.
We want to express that your review is not accurate and all factors mentioned are not true. If you need clarification, please contact us. We are open in more than 4 channels at any time for you.
We gave you over +12 hours of continued follow-up to show our responsiveness towards customers in danger or need.
I invite as Co-Founder anyone interested in Ordering to have a video-call with us so we can explain any doubt of this case, and of course, we will always there for you, TB!
Thank you for understanding.
We wish you always the best.
Alonso and Ordering Support Team
----------------
Update:
Second response: 2nd of March, 2021. (Few hours after post)
Dear TB from Saudi Arabia,
Gladly, here is an update from me to solve your case:
1. I have sent you an e-mail with our response and offer help. You have not answered yet.
2. We have offered a video-call so we can check if you are the owner of the account, and so we change the e-mail as wished to be sure that you are being attacked by impersonators. You have not booked a call.
3. I personally wrote over 20 messages in WhatsApp, which have been read fully by you (2 blue-ticks on each message) on your phone +96X XX XXX X463.
4. I have also tried to call you directly on your phone with no luck.
We will give it 24 hours to see if you come back with an answer because it seems that your communication channels have been compromised.
I will repost the solutions I have offered before:
I have more solutions for you for today or at any time when you need them.
1. I invite you to book a video-call with us today. https://www.ordering.co/en-us/call-us
2. I invite you to create a ticket so we can do the change of the email.
3. On the contact us page, you can also contact us today over WhatsApp. https://www.ordering.co/en-us/contact-us
Let us know how we can help.
Have a nice day!
Alonso & the Ordering Team of Support
----------------
First response: 2nd of March, 2021 (Few hours after post)
Hello, TB from Saudi Arabia,
Here is Alonso. It is a pleasure to reply personally to your review.
I am pleased to help you with your case.
1. The sign-in link is your Ordering Editor and Ordering Builder. Both were delivered on day 1 when you bought your installation. In fact, you have used this administration area many times in the past. You can this easily in your email inbox by typing in the search field: "installation ordering.co". We have not changed anything in this matter since you have first signed up.
2. You asked us to change the e-mail you are using as the main link to your account. We are not allowed to do this for your protection from the live-chat. The reason is that people could impersonate you by typing your email on LiveChat and then steal your data and account.
3. We got an email from a person called "Yaseen" that told us not to provide information to you, so as a security measure, we have decided to be careful with your account and data to protect you.
4. You can create a ticket to change your email account because we also send a link to confirm that you are the email owner. That is called "Identity verification." This way we are sure it was your decision.
I have more solutions for you for today or at any time when you need them.
1. I invite you to book a video-call with us today. https://www.ordering.co/en-us/call-us
2. I invite you to create a ticket so we can do the change of the email.
3. On the contact us page, you can also contact us today over WhatsApp. https://www.ordering.co/en-us/contact-us
Let me know if I can help you in any other way personally.
Have a nice day!
AN
Antonny
They threat me and hack my site. Seriously
Contact them a week ago in order to find a solution for my online delivery site. After a few coversations with tha sale team i inform them that i finally pick up a different solution. Then the conversation with their sale became very stange.... Seriously they threat me that i will go to jail if dont switch from another platform to their Ordering.co beacause the other platform is no secure, i will have gpdr issue etc Seriously ! And then they hack, as they mention my site, and stole all my users data and paswords. I dont know if they did or not...
Here are the email :
Antonis -
15:00 (16 minutes ago)
I forget to mention that they provide apps well. Already buy it and my team customize it : LINK OF AN ANOTHER PLATFORM
THEIR RESPONSE :
XXXXXXX from Ordering xxxx - ordering.co>
14:55 (21 minutes ago)
to me
Sorry but your script is hackable did you know that?
I can see your database. in the EU you are can go to jail for this
---
XXXX from Ordering
14:59 (19 minutes ago)
to me
I have now your users and the passwords. Your drivers App has no real time tracking, and you can not group driver, and put preparation time to carry more than one order
Antonis -
you have my users and passwords ?
XXXX from Ordering @ordering.co
15:00 (1 hour ago)
to me
Of course
XXXX from Ordering @ordering.co
15:00 (1 hour ago)
to me
I am happy to review your company and tell your users they should NOT save any data in your system
Response from Ordering.co - www.Ordering.co ReviewsOct 19, 2020
Update on reply: 19.10.2020 from Co-Founder
Dear Antonis,
Here is Alonso one of the Founders of Ordering.co
I hope you are having a wonderful day, and I hope you had a nice weekend!
I am replying because I saw that it is the third time that you edited the same review.
I have checked your cased personally, and I could not find any data of you as a customer with an existing account with us.
It would great if we can connect so we clarify the issue that you had or so we can help in any other way.
Here are some proposals:
- We can connect over Google Meet with the complete VIP Sales-Team.
- We can connect over the LiveChat, we are over 16 hours per day online ready to help you.
- You can join us to our daily Sales-Conference, we do this from Monday - Friday.
- We can build a WhatsApp group or in any other channel so we can discuss with your team and our team.
- If you want a private conversation with me, sure, I am glad also to talk to you. Here is my e-mail alonso(at)ordering.co
Remember, we are a solution-based company and our vision is to help not only existing customers but any person who needs assistance to become successful!
I invite you also to the Ordering University, it is 100% FREE. I am sure you will enjoy it.
Always glad to help you, Antonis!
I wish you success in all the projects you have or that you plan ahead.
Best regards,
Alonso
Co-Founder
--------------------
Dear Antonis,
We have already reported the review to TrustPilot since there is no register or information that indicated that you ever been our customer with an active account.
We have requested a copy of your invoice to make sure you are a customer, and the information you sent does not belong to any kind of invoicing system that we use now or in the past.
We searched you name in the database and you do not figure as any purchaser, customer or account holder.
If we can help you in any way we are glad to do it.
Please write to [email protected] or join us on our daily sales and on-boarding conference.
Also, Lora , Ernesto, Agustin and Elliot are in the livechat ready to help you!
We wish you a great day!
Your Ordering Team
ML
Merkatio L.
We hired this company in the past
We hired this company last year. They took our money and provided the lamest support you can get. They offer you a trial period (money back guarantee) through which you can barely get started. They want to charge for everything all the step to launch time, after 4 months we never got to lunch a functional app and lost our money. Their CEO is super rude and cocky. None of the white label was done properly. They went into our company email accounts when we gave them access to our server to test the domain configuration... It was terrible!
Another thing I didn't like is that they delete the posts from your help forum where people are complaining. In fact you deleted all our reviews and issues posted.
IN RESPONSE TO YOUR REPLY:
I can post every single email we exchanged. I will prove with dates that their service never got to a valid testing point. I have emails from the second month where we still ask for proper DOMAIN white label set up.
Do you want me to post them here? or will they accept their flaws once and for all?
They want to turn this review into a marketing pitch. They think that's going to work? We can see behind the lies.
We are giving this business niche a second shot now. In fact the screenshot they provided, if you go there you can download fully functional apps right now.
Unlike their solution we were able to get that setup in a few days. If anyone needs a replacement of ordering.co we can advise you on how to get set up quickly from our provider by following the link to the site they posted here with the screenshots of our company.
We lost interested in their solution and lost the chance to get a $900K investment because of their incapacity to deliver a solution for us. That is a great medal they carry. Fortunately, we don't depend on investors right now. Thank you for that :)
And they never listen to feedback. They haven't learn the lesson in over 2 years and they never will. if you want to risk you investment go there.
I'l be glad to advise them on how to provide proper support and how to appreciate and leverage our client's feedback.
In fact you can find many beginners guide about UX (User Experience) online.
The best sample of how they handle their Public Relations is that they picked a fight over this review instead of reaching out and trying to amend the bad experience we had.
==== RESPONSE
After many reviews now they are finally changing their tone. Now, that's progress.
However they insist on their lies: I've evidence to proof that we paid 4 months. If Trustpilot allows it, we can post screenshots.
We're not blaming them for not launching any business in the pass, there are many other white-label services out there that anyone can use to launch a service like that with far more features but we are here to talk about them not us. So we are recently revisiting this niche to help local businesses thrive and gain some extra visibility. We felt the responsibility in our hearths to come out and help like we've always wanted to do.
If you like we can create a full discussion here, and publish the video where they go into our servers and into our emails and evidence of the deleted forums where we point out the poor support and how they remove the ones they don't like.
We're simply pointing the truth of how they made us lose money and time so that whoever joins them is prepared for that. We truly hope they get well served, maybe, who knows. This is not a good time to waste money. Maybe with Covid-19 they're more willing to help others.
That's what the Trustpilot reviews are for, for all the good and bad. I'm sorry you feel like you deserve a good review when you don't.
We also want to apologize for not posting this review earlier but we totally dismissed the idea for years and until recently we realized many businesses are struggling to stay afloat and want to provide some help.
We're not angry at them or their company, in fact we are very grateful to have learn which companies you can trust or not.
I just want to inform the consumers so that they know who they are dealing with to save them a headache, but anyone is free to experiment.
They so want to turn this into a marketing pitch for their company, but when we care about finding the truth we take our time to read these reviews at full.
I just remembered another thing that sucks with Ordering.co white-label and that is that if you are late one day on payment they will disable your entire solution and send to hell your white-label until you pay, taking the opportunity to reveal their brand under your own domain. Has anyone else have that happened? The minimum courtesy there would be to show a generic message or simply disable the domain mapping. And it took them about 3 days to release our domain after we cancelled our subscription.
Is funny to see how they are paying people to post nice things here.
Response from Ordering.co - www.Ordering.co ReviewsSep 14, 2020
Dear Merkatio Live,
We have thousands of customers, and some of the biggest brands in the world use our system.
Thanks for your feedback, and we will clarify, so our public knows the real facts about the case.
- The purchase was in June 2018 (current date now is 14 September 2020)
- Only 2 months of the service were paid. (Not 4 months)
- The Merkatio business has not been launched in more than 2 years. We understand that there may be other priorities, and that is also fine. We just don't feel it is fair to blame Ordering for not launching in 2 months if the business has not launched after 24 months, even with another software provider.
Reference screenshot: https://d.pr/i/o8L9ns
Our offer to help you:
We understand that due to the Covid-19 crisis, there's a lot of stress in the world.
If you want, we can offer a tutorial, step by step how to lunch a company. Also, our Founders are happy to give you some hours of free business consulting.
and further explanations to your statements:
1. We offer 15-days refund protection that we honor in 100% of the cases. The refund is done in less than 24 hours after the request.
2. To launch is for free, and we install the system on the same day (in less than 24 hours). We do not charge for the installation or setup.
3. The Apps are functional from Day 1. We are a SAAS, so the software is ready to go.
4. The white-label is done by yourself. Why? Because you can upload your logo with one click in our Ordering Builder. We do not need to do it for you.
5. We do not ask ever for company e-mail accounts since we are GDPR compliant.
6. You can use your domain by changing your DNS or re-directing your domain to our servers. This is done in a straightforward way, and we have a full support website https://support.ordering.co/ to help.
If you need more help, please let us know.
We are glad to assist you.
New Response from our CEO:
Hello Merkatio, my name is Sergio Khoury. I'm the CEO of Ordering.
I'm sorry but we haven't met in the past, I'm really sorry that after 24 months you are still so angry at us.
I want to offer personal help to make things right for you, please contact me, and I will do my best to change your opinion about us.
In the last 2 years we have been improving a lot in all the areas of our company.
For example, here's a screenshot about our support satisfaction score from last week, which is literally 100% satisfaction https://d.pr/i/x20CnO
We have created more than 11 new products with new features.
I want to offer personal assistance and a guided tour to learn about the new products and features that we offer.
If there's anything from the review's response that you don't like, please let me know, and we will edit it so that you can feel good.
I really wish you all the best in your life and with your business. If there's ever anything that I could do to help, please let me know.
Kind regards
Sergio Khoury
MA
Marta
High Price / Low Quality Software / Regular Attention
Our experience with Ordering.co also called orderingonlinesystem.com was dire in every way.
Surely, when you read this commentary you will try to eliminate it or claim it in all senses but before this we must say that firstly, IF WE HAVE BEEN CUSTOMERS and secondly that everything I am going to say I have enough evidence to prove it is true.
In our case we acquired the most expensive monthly package which is the platinum, nothing more and nothing less than 599$ per me and this is the treatment you get.
Customer service.
The CO-FOUNDER Alonso according to the last mail from him is only to sell, no matter what time of day you try to sell according to the BEST SOFTWARE on the planet and once sold will not get back to talk to him. To our company from one day to another it blocks to us of the Whatsapp, without reason some and I annul to us a meeting by Google Meets because according to its mail " The appointments with me are only for purchases 100% new or to add new elements (purchases) to the same one. In my opinion and as the CEO of a company I never in my life block a client from two different Whatsapp numbers and I cancel a meeting, HE IS MY CLIENT!
To end the opinion of customer service because indicate that according to the words of an employee of yours (and I have screenshot) are only four technicians in support and support in Spanish you can only get by two people Ernesto and Carlos from 17:00 hours in Spain (when in Spain no longer works practically). You only have attention in English around 10:00 hours in Spain by a girl named Lora.
Evaluation of the product. (I indicate everything that I asked by mail and they answered me)
In our view the product is far below its main competitor on the quality/price level, which if you search the Internet you will find quickly.
1.- They indicate that the platform is multi-lingual: At least in the Spanish language it is NOT THAT way, you have to lose practically a day translating the platform on your own since you find words that if someone from Spain reads them they will laugh. Words like "El los pedidas realizados" and so hundreds of words and phrases mistranslated.
2.- Billing to Restaurants: They do not have automatic invoicing, where for example when from the platform you can indicate a percentage of sale or fixed amount for all customers. Although independently you can apply a special percentage to each customer. The system is manual, that is, if you have 500 shops every month you must go from shop to shop applying the percentage or fixed cost and be able to invoice. Your competition does.
3.- Invoicing of Distribution to Restaurants: You can't define the costs of delivery to restaurants either, it's the restaurants themselves that define their own delivery area and prices per zone. So the question is, if a restaurant applies the price it wants, for example, 1 euro to deliver to a 10 km zone? According to the company's mail if you want to limit something by users it requires an extra customization, of course it's paying an extra in addition to the 599$ per month.
4.- App dealers: First of all the APP of the dealers does not have any information, only adjustments to indicate whether you are available or not, your personal data and photo, and nothing else. The dealers do not know at any time how much commission they take per order, you can see the total amount earned per day, week or month. THEY DO NOT HAVE ANY INFORMATION. In addition, you only have the option to send the order to the nearest dealer.
5. You can not customize the e-mails and add the legal text that in Spain is mandatory. According to your mail, you require an extra quote.
6. For 599$/month you only have a web template.
Finally they guarantee the money back within 24 hours if you are not satisfied within 14 days. Let's see if it's true.
Response from Ordering.co - www.Ordering.co ReviewsMay 22, 2020
Dear Marta and David from Spain. (Company WOOMGA)
This is Alonso, Co-Founder.
This time, I will reply to your review personally because we believe that you completely misused our service, tech, and help.
Especially, our high intention of helping with all your requests in an urgent matter.
I think people need the truth about your case and our reactions when people need help.
********
First, I am glad you used 1 star as your review. This proves that this platform (TrustPilot) is real, and all reviews are legit. So, thank you for helping the integrity of our reviews and company.
********
I find it unfair that you talk that our competitors are better when you came to us because you already asked for a refund from your provider from India.
Yes, I had to block you from my PRIVATE PHONE NUMBER because you kept calling me constantly over 10 times in the same night with FaceTime and WhatsApp around 3:30 am my time of Berlin, Germany, even when I have explained kindly I would help on the next working day.
Also, I have assigned the Director of Support (Arturo Ortiz) to help you during our working times.
You knew we have the same timezone because you are in Madrid, Spain. You knew I am in Berlin because I told you about this personally.
I also explained that you can find our support team in all channels using our contact us page during working hours. The same way that I inform everyone personally.
We never published that ALL support agents speak Spanish and we have over 8 agents already who speak Spanish. We are not a Spanish company either. We are Ordering, USA.
Andrea, Marcos, Pol, Ramon, Mauricio, Carlos, Luis, Jorge, Elliot, Sergio and 3 new members.
1. The software is 100% multi-lingual as shown every day in the live-conferences & daily lesson in our Ordering University. You can change any word without coding.
2. The automatic invoicing is done, and it is shown also in the Ordering University and tutorials.
3. Same as No 2.
4. There is a complete invoicing system for commissions for stores. Same as No. 2.
5. We can customize any E-mail for you if necessary.
6. We are not a template. We are a complete software with more than 6 Apps as shown in the demos.
- Ordering Website
- Ordering App
- Business App
- Driver App
- Ordering Editor
- Ordering Builder
7. You were refunded in less than 6 hours. You received 599 USD back, and you used our software entirely for free.
I invite any customer that they talk to me so you can check how we help our customers and what our vision is.
We are always there to help, Marta and David, we wish you the best!
Alonso Alvarez
Co-Founder of Ordering.co
