lgphone L.
It says you spend 3000 credits you get…
It says you spend 3000 credits you get their contact email for free... Well I have two that I exchanged over 100 emails with it takes 30 credits to open and send. Plus if they have a photo it's another 50 per photo. So one email with 4 photos is already 130 credits. You have to upload your Passport and ID to "Request a Contact", and they deny me four times without any reason. The vetting process takes 72 hours each time. So it's been 4 times already. So those 100 emails cost you $699.00 USD. The instant messaging costs you 2 credits a minute so 10 min even if your not messaging like crazy racks up the credits. There's other free sites that instant message for free with free photo exchanges. Oh and when you get generic responses with the 24 hr online support yea dont expect much or from the e-mail too.
Response from OrchidRomanceNov 17, 2021
Dear Igphone, Thank you for taking the time to share your concerns. We want to inform you that we have a special contact exchange procedure on the website in accordance with the IMBRA Act of 2005 and you need to follow several requirements: spent 3000 credits on communication with another member as you mentioned, pass verification and have an agreement to provide you the contact details from that member. In addition, please note that for verification you need to provide more documents than just ID: scans or photos of "US Client Information Form" (filled and signed manually / only for users from the USA); a scan or a photo of your government-issued ID that is valid at least for the next 6 months (it can be Passport, ID card or Driver`s License) and selfie with that ID document. In case of some documents do not meet the requirements or were not sent, the verification might be declined by our Moderation Team. Sadly, we have no email of yours to check whether there was a complaint in the system or situation with your verification, so we would appreciate if you contact us via email [email protected], so we would check it and also we will be able to speed up your verification. Also, we want to remind you of our prices, as sending the letter costs 10 credits for the first letter and 30 credits for all other letters to the particular member (please remember that you can attach up to 10 photos for free), at the same time to open the letter from another member costs 10 credits (to open photos in the letter costs 10 credits for each photo). As you mentioned we also have chats on the website that costs 2 credits per minute (sending photo costs 10 credits) and where you can read messages from other members for free, the same as watching their photos. The live chat works like this: after you've sent your first message to a user, you're immediately charged for 2 credits, and a timer starts. Until it hits 60 seconds, you will not be charged for this chat again (unless you send virtual gifts or photos, or view the video from the user - those are counted separately). The timer stops after 1 minute or after you or the user exit the chat. If you send another message after that, you're charged for 2 credits again, and the timer repeats. Basically, if you send 2 or more messages within less than 60 seconds apart between the first and the last ones, this will count as 1 minute and will cost you 2 credits. More than 60 seconds apart will be 2 minutes and will cost 4 credits and so far and so forth. We may assure that we are real people in Support and we are always open to cooperation! Therefore, in case you have some questions regarding the website, feel free to contact us back at [email protected]. We work 24/7, so we would be looking forward to your letter. Best Regards, Support Team OrchideRomance



