OrCam TechnologiesReviews of orcam.com

Response from OrCam TechnologiesMay 1, 2024

Thank you for taking the time to share such wonderful feedback about your experience with Sara Katz at OrCam. We're delighted to hear about the exceptional service you received. Sara is indeed a valuable member of our team, known for her straightforward, helpful approach without being pushy—a balance that is often hard to strike. Your kind words, and especially your generous '10 stars out of five' rating, are much appreciated and will definitely be passed along to Sara. It’s feedback like yours that not only motivates our team members but also affirms that we are on the right path in terms of the customer service we aim to provide. If there is anything more we can assist you with or if you have further feedback to share, please don’t hesitate to reach out. We are here to help and ensure your continued satisfaction. Thank you once again for choosing OrCam, and we look forward to continuing to serve you with the same high level of service.

Response from OrCam TechnologiesMay 1, 2024

Thank you for your positive feedback about the OrCam MyEye and the customer support you received from Max. We are delighted to hear that your experience with our product and team has been so positive. Our customer support staff, like Max, are dedicated to ensuring that any issues are resolved thoroughly and that our users feel supported every step of the way. It's encouraging to know that the promptness and persistence of our service made a significant impact. Your experience is exactly what we strive to provide for all our customers. We'll make sure to pass your compliments to Max, who will be thrilled to know his efforts were so appreciated. Should you have any more questions or need further assistance in the future, please don't hesitate to contact us. We're here to help and ensure that your experience continues to be positive. Thank you for choosing OrCam, and we look forward to continuing to support you.

Response from OrCam TechnologiesApr 27, 2024

Thank you for taking the time to share your comprehensive and positive feedback about your experiences with our MyEye Pro and the support services we offer. We're thrilled to hear how our products and team have been able to support your journey with adaptive technology. It's especially heartening to know that the training session and our customer service have exceeded your expectations. Our trainers and customer service team are dedicated to providing thorough, patient, and personalized support to ensure each user can make the most out of our technology. Your endorsement and confidence in the potential of our company and products mean a great deal to us. We are committed to continuing our work in developing innovative solutions that empower the visually impaired community. If there are any more ways we can assist you or improve your experience with our products, please don't hesitate to reach out. We are here to support you, and we look forward to continuing to serve you. Thank you again for your kind words and for being a valued member of our community. We appreciate your trust in us and are excited about what the future holds.

Response from OrCam TechnologiesApr 27, 2024

Thank you for your encouraging words and for acknowledging Alex's dedication in resolving the difficult problem you encountered. We're thrilled to hear that his efforts stood out to you and that you're pleased with our device. At OrCam, we pride ourselves on both our innovative products and the exceptional support provided by our team members like Alex. Your feedback is invaluable to us as it motivates our team to continue delivering top-notch service and developing products that make a real difference. We will make sure to share your kind comments with Alex, who will be delighted to know his hard work is appreciated. If there are any more questions or additional support you need, please don't hesitate to reach out. We're here to ensure your continued satisfaction with your device. Thank you for choosing OrCam, and we look forward to serving you in the future.

Response from OrCam TechnologiesApr 27, 2024

Thank you for sharing your positive experience with Daniel from our technical support team. We're delighted to hear about the excellent support you received and how Daniel's expertise and patience made a difference in your experience with our products. At OrCam, we believe that combining technical know-how with genuine human connection is essential, and it sounds like Daniel exemplified this perfectly. Your praise is a testament to his hard work and commitment, and we will ensure your kind words are passed along to him as well as to the rest of our team. If you have any more questions in the future or need further assistance, please do not hesitate to reach out. We're here to help and ensure that your experience continues to be exceptional. Thank you once again for choosing OrCam, and for taking the time to recognize Daniel's efforts. We appreciate your feedback and look forward to continuing to support you.

Response from OrCam TechnologiesApr 27, 2024

Thank you for your kind words about Eitan. We're thrilled to hear that he provided outstanding support and effectively resolved the issue you were experiencing. Our team is dedicated to delivering excellent service, and it's encouraging to know that Eitan's efforts made a significant difference for you. We'll be sure to share your feedback with Eitan and the rest of our team as an example of the high standard we strive to maintain. Your satisfaction is our priority, and hearing that we've achieved it is the best reward we could ask for. If you need any further assistance or have additional questions, please don't hesitate to reach out. We're here to help and ensure that your experience with our products and services continues to be positive. Thank you for choosing OrCam, and we look forward to serving you again in the future.

Response from OrCam TechnologiesApr 27, 2024

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Es tut uns leid zu hören, dass es anfangs Schwierigkeiten bei der Registrierung Ihres neuen Gerätes gab, aber wir freuen uns, dass Alex Ihnen letztendlich hervorragend weiterhelfen konnte. Die Zweisprachigkeit von Alex und seine engagierte Kommunikation spiegeln unser Bestreben wider, hervorragenden und zugänglichen Support zu bieten. Wir verstehen, dass die Wartezeit nicht ideal war, und wir arbeiten kontinuierlich daran, unsere Reaktionszeiten zu verbessern, um unseren Kunden ein noch besseres Erlebnis zu bieten. Ihr positives Feedback zu dem freundlichen und bemühten Schriftverkehr mit Alex E. ist sehr ermutigend für unser gesamtes Team. Wir werden sicherstellen, dass Alex Ihre lobenden Worte erreichen. Wenn Sie in Zukunft weitere Unterstützung benötigen oder weitere Fragen haben, zögern Sie bitte nicht, sich erneut an uns zu wenden. Wir sind hier, um Ihnen jederzeit zu helfen. Vielen Dank für Ihr Vertrauen in unsere Produkte und Ihren Support.

Response from OrCam TechnologiesApr 14, 2024

Thank you so much for your kind feedback about our customer service. We strive to provide the best support possible, and it's wonderful to hear that we met your expectations. Your satisfaction is our top priority, and we're glad to have provided you with an excellent experience. If there's anything more we can do for you now or in the future, please don't hesitate to reach out. We're here to help and ensure that your experience continues to be positive. Thank you for choosing our service, and we look forward to assisting you again.