Orbit TranslationOrbit Translation offers online Certified & Notarized Translation for your personal & business documents in more than 110 languages for $19.95 per page only within 24 hours. Translations are guaranteed accepted by USCIS, Consulates, Government agencies, Embassy, Schools, Universities, etc. Its 100% safe and secure trusted by more than 11000 clients. We offer top-quality certified translation services and our customer support is open 24 x 7
Orbit Translation (orbittranslation.com) has 254 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Francesca
Charlene went above in beyond when I have a few issues with my translation and original document that had the wrong information. The quality of Orbit is absolutely amazing, and their customer service even better. I highly recommend Orbit if you're looking for professionalism and an incredible customer service team behind.
Djo
3 days and not delivered yet. We sent a translation request 3 days ago for 2 pages to be translated from French to English and nothing has come back yet. No answer to the chat during business hours. After calling and being on hold for a long while, we were promised a delivery yesterday...but nothing. So far, I cannot recommend the company. I will reassess after I see the product. Edit: After accusations from the company that my review was not genuine (and reporting my review), I am providing the order number here. Order # 18861. Overall I would say the quality of the translation is good, but the customer service or deadline management is not up to par. These should be equally important for a company caring for its customers and hoping they come back...This is why I am not upgrading my rating.
Response from Orbit TranslationJul 27, 2022
Unfortunately, we have no record of your purchase with us, nor can we verify anything about your identity from the info provided and the only fact available is that this review was posted from location - Rwanda - Central Africa. We have asked the Trustpilot team for assistance in further investigating this review because we are aware of the deceptive tactics our competitors make to harm our reputation and brand image. Having said the above, please note that we "GENUINELY" care about the concerns of our customers. If you have, in fact, done business with us, kindly get in touch with us right away and provide the necessary information; we would be pleased to help you with the problem. Thank-you.
Customer
Their website states “ Our standard turnaround time for document translation for up to 6 pages is 24 hours.” yet could not deliver on time when I requested 2 page translation. Sent an email and no response. Their live chat states they typically respond within a few minutes but no response AT ALL. I’ve finally spoke with someone on the phone and hopefully my order will come though, but my initial impression of this company is not good at all. Update: My order was completed and they provided a courtesy partial refund.
Yekaterina N.
Thank you for the excellent work and service! It was very comfortable to work. The speed of translation, as well as quick feedback, is amazing. Definitely recommend to cooperate!
Pierre D.
You guys done an outstanding job, I will recommend anyone to use your service because business is delivering the exact service it’s promised. Thank you,
D. D.
Very easy to follow process and accessible staff. Only good things to say here.
Daniel
Quick response, great quality of work!
Carol N.
Best service. Sophie was very responsive, worked very well with me in every detail. Definitely working with them again for future documents.
