sarvesh W.
Missing parts, poor quality, and slow resolution
Missing parts, poor quality, and slow resolution I had a very disappointing experience. I ordered about $300 worth of items, and multiple products arrived with missing parts. I contacted customer service and was told replacements would be sent, but even after 10+ days nothing arrived. This company feels like a middle vendor with no real ownership of quality or fulfillment. The product quality is cheap for the price, yet the items are sold at a premium. For what they charge, I expected far better materials and service. Honestly, you can find better-quality products for less on Amazon or elsewhere, with faster delivery and easier returns. I would not order from them again.
Response from OrbisifyMay 10, 2026
Hello Sarvesh, We’re sorry to hear that you were dissatisfied with your experience, and we would like to provide some additional context regarding this order. After your initial report regarding missing components, our support team worked continuously to assist and sent multiple replacement shipments in an effort to fully resolve the situation. We also remained in communication throughout the process and attempted several follow-ups to ensure the replacement items were successfully delivered. At Orbisify, we take product quality, fulfillment, and customer support seriously, which is why we invested additional time and resources into resolving this order well beyond a standard support process. While we understand your frustration regarding the delays, we do feel it is important to clarify that multiple reshipments and support efforts were provided in good faith to help complete the order. We also respectfully disagree with the characterization that we do not stand behind our products or customers. The majority of our customers, including contractors, designers, and repeat buyers, work with us specifically because of our responsive support, unique lighting solutions, and willingness to assist when issues arise. We genuinely appreciate all customer feedback, including critical feedback, as it helps us continue improving our products, fulfillment systems, and overall customer experience. – Orbisify Support Team