greg K.
I cannot get ahold of ORB
I cannot get ahold of ORB, or get My Canvas painting they promised Me! I have been patiently waiting due to covid Yada Yada Yada, nothing. Bought it back in Summer of last year! I even emailed them just now, and it came back unable to send, address not found. I'm SO PISSED. I wanted to take My ailing wife to Hawaii next year. Even found a good flight deal, but now have to pay out of pocket for her trip. screw you ORB. Sincerely, ~Greg Konder~, West Hollywood CA
Response from Orb.coNov 10, 2021
Hi Greg! Oh my, I'm so sorry you're having trouble getting ahold of us! We always respond to our customers within 24 hours (except on Sundays, when we're closed), but we're not seeing any recent emails from you. But let's get this fixed for you! May we ask which email address you were using? It should be [email protected] (not .com). You can also call or text us at (888) 537-9013, or use the live chat on our website. We list all the ways to get ahold of us on our contact us page: https://orb.co/pages/contact-us. We'll make certain you get your canvas and your vacation. Or we're more than happy to process a refund for you as well. That's not a problem at all. It's extremely important to us that we take really good care of all our customers. We're sending you a text right now so we can get this fixed for you!

