OptumReviews of optumrx.com

We need a zero star option. Worst pharmacy experience of my life. Very important injections are days behind and about 15 calls per day with nothing resolved. Horrible customer service. They talk in circles and avoid actually helping anything at all. Please do not use these people! Especially if you have very important medical needs. They will fail you miserably and compromise your health.

Every few months I accompany my weak, 93-year-old mother to see her PCP (primary care physician), and today the doctor wanted me to verify the exact dosage of a prescription medication, which I didn't have with us. So he said just call us back when you get home and leave the information with our office. So I texted the information to TWO DIFFERENT PHONE NUMBERS, both of which REJECTED the texts. So then I tried to call them, but of course I can only every get Optum's DELAY AND DISCOURAGE service. After waiting on the line for more than TWENTY MINUTES, I hung up. .... All this frustration to simply try to communicate the simplest of information back to the doctor, which Optum WOULD NOT ALLOW ME TO DO. Optum represents what in a moral universe would be considered CRIMINAL NEGLIGENCE.

My Dr increased the dosage of my current medication and optumrx has denied a refill for 2 days earlier. Seriously! 2 days! Since when does an insurance company get to override a Dr's instructions? Previous insurance companies have never had a problem with this. I have had other issues with this company where they have denied medication that my Dr prescribed for my migraines. UNBELIEVABLE! And apparently, nothing is ever going to change with this company, based on previous negative reviews.

This is the worse company. They require texts, blood work, want you to spend thousands out of pocket for a pre authorization then to have AI immediately deny. Peer to peer reviews with Dr is a joke. They had rather you die than approved medication. I will be going to a different insurance as soon as possible. UHC and Optim RX are the worst!!!!

Optum RX asked for some type of payment information. I went to pay my bill it wouldn't go through independent was to it was issue on Optums side. They advised me.send a.check so I did. The service.rep assured me the debt wouldn't go through. Well the very next day it went through the bank and.i already sent paper check. So I called for the refund this was june 11,2026. Here it is June 30 and the refund hasn't been processed as of yet. I have talked to numerous reps and 2 supervisors. Still nothing done. I willnever give them my banking info again they will have to wait for the paper check. Then.one day they called for banking information for a rx for $.11. I always pay them in full at the end of the month. I advised them they would have to wait for the $.11 as they can't be trusted with banking information on file.

After 1 month of trying to get two medication worked out with this company, at every turn, and there have been several, down to repeated promises to 'expedite' the medications, failures. Because things have gone south where normal became messy, messy became critical, became crisis which required meds to be expedited... and today still... we learn now emergency status, and the meds that were promised to be expedited, were not. Even tho it was repeatedly told to us, no problem, they would be. Now we have to turn back to the doctor who has ordered these scripts for the meds to turn the whole thing into an emergency ordering. How we got here from a simple order is a massive metaphor for this review. The wheels are so far off what should have been a simple order... ... well.... could drag ya'll's thru a lengthy mess of details but, why. Recommendation would be do NOT engage with this company. At every turn, and there were several, promises to deliver were not just broken, but it has now put us into a real mess that will take weeks to fix. And in working to fix these now huge problems, every subsequent call to other providers to get the simplest orders re-done... every subsequent call started off the same way. Being "oh, yes, every day, all day we deal with a lot of people who have had bad to disastrous dealings with this company. Who are coming to 'us' to get their medication ordering fixed". So is not just my single experience. Was informed by providers that this has been going on for awhile. IOW, steer clear. The mess we are left with has created huge problems, not overstating this... that I will have to deal with for weeks to get corrected. Because it didn't just involve meds. It caused a complete breakdown and need to reschedule procedures for weeks out. We've had to cancel and resched procedures because of this. A huge additional set of problems. Never ever should have devolved to this point. And the company agrees and admits they dropped the ball. Repeatedly. Which does exactly nothing to solve the now critical mode, which we now have to go to the primary provider to reorder under an emergency status... how, why we got here is gobsmacking. And disappointing. And not the least bit upsetting. Buyer beware. Heed the negative reviews here. We are two of many people who are going elsewhere, because above all us, being lied to repeatedly is not a successful business model.

OptumRx has been an exhausting and unacceptable experience. I’ve had multiple medication denials and several “upheld” decisions on prescriptions that were literally filled less than 90 days ago. I’ve completed three appeals and spent more than ten hours on the phone being transferred, contradicted, and given the runaround by different departments. These aren’t optional items — these are life‑sustaining medications. The level of disorganization, miscommunication, and refusal to correct obvious errors is dangerous. A pharmacy benefit manager handling critical medications should not operate with this level of inconsistency and disregard for patient well‑being. The system is broken, and patients are the ones paying the price.

This is the worst pharmacy service. None of the orders ever come in correctly and then you cannot talk to anyone who clearly understands English. Very poor customer service and definitely do not recommend.