OptumReviews of optum.com

I wish I could give this -5 stars. I had a virtual visit scheduled with UHC as a new Medicare recipient. Optum could not connect. The Optum link opened, verified my phone and microphone, but it could not connect for the visit. The woman from UHC was very nice but she said this happens often. What a waste of her time and mine.

come on now. today is october 7th. saw doctor on august 28th. just got referral. insanity at its best. and this after numerous telephone calls.

The foot dr granted us a 10 minute appointment.We were surprised he didn’t mention my scaling feet the first time. The second time we went he claimed he did. But in 10 minutes how much can you say. We have been calling to get a bill and the message says to hold your place in line leave a phone number. They emailed us to say they are sending us to collections. We’ve never got a bill to check to see if both insurances paid.

1. If I could have, I would have given Optum Physical Health a "0" review! 2. I've been waiting on Prior Auth for additional Physical Therapy appointments, since 8-22-25. Today is 9-18-25. 3. They are associated with my AARP UHC Medicare Advantage coverage and they "suck"! 4. I've tried calling UHC twice last week and have gotten no where. They totally lied to my face about not receiving any clinical documentation to support the request. ALL lies! 5. I have been in touch with my Ortho provider and they verified that clinicals were indeed faxed to Optum Physical Health on 8-22-25. 6. I'm a retired RN. My job before retiring was to obtain Prior Authorization for my patient's infusions and other medications. I know exactly how they all work and they work at "denying" everything! Do lie and deny receiving documents and the requests. 7. We all deserve better! I feel sorry for those who don't know how to be their own advocate, but since my background was in this area, I do and will push! 8. Dr. Oz really needs to step it up quite a bit. These insurance companies don't care and neither do the people that work for them. It's very rare to find someone that has empathy! 9. I will be forwarding my complaints to the insurance commission, Dr. Oz and my state's federal legislators!

Horrible and getting worse every time I com. Continue to be significantly short staffed with doctors limited to 8 minutes per visit. Why an insurance company can own a medical practice is beyond me and screams that this system is broken. The staff there is great but are leaving in droves. STAY AWAY AT ALL COST.

I can't imagine how they function, or how someone who is sick gets through this No one seems resonsible for this terrible billing system. Trying to pay a bill. The phone tree had a "no longer available" phone number, I called back requested a call back, got one, heard laughing in the background, and was put on hold not to the colorado Springs payment system, but to Southwest Medical in Nevada. NO idea how to pay this bill. I had no idea it was outstanding, never received anything, even when I visited again. Now suddenly I owe money that is in collections and no one can tell me what it's for.

Optum RX really messed up. They played me for weeks claiming they had my script and would mail it to me. They lied. After hours on the phone, emails and the stress they put me though, I can’t believe what a joke this company is. Terrible customer service and even worse communication. DONT USE OPTUM RX!

I am totally disgusted with Optum. The provider I go to no longer answers the phone from their patients. ALL calls, not just scheduling calls, go through a centralized Optum system. Those answering the calls have no idea what a person is talking about and often will give the wrong answer or they just don't know the answer. What a disgusting way to run a physician office.