OptumReviews of optum.com

The robots call and in the midst of answering hang up. The agts read scripts and cannot / will not answer anything that is not written before them. I asked on a yes no question if they had the info in front of them and got a three minute response about how they are not trained to do that, I an going with a provider that does not use Optum because I can risk my mental health dealing with them any further

If I could use a negative star I would . This is the absolute worst company I have ever dealt with! I called and made a payment over the phone with my debit card and at NO time did I authorize them to put my card number on file. Suddenly, I look on my bank statement and see where they have been charging my card without my authorization and like I said, I didn’t even know she had put it on file. I was told it was a one time card authorization. Now I find out they have put my card on file and are charging it whenever they get good and ready to do so.

awful customer service, they got all of my information and the rep could tell me what I needed and the call suddenly got disconnected and I never got a call-back even though they got my number in the beginning of the call already!!

I am a retired IBM employee and Optum is supposed to reimburse me a fixed sum monthly. This monthly cost is provided by IBM. I have attempted to work with Optum since this past December to start receiving my 2026 monthly allowance and I have provided all paperwork requested. Six phone calls and seven emails have resulted in absolutely nothing!

They seem to have a habit of overcoding or miscoding procedures and there is simply no way to resolve overcharges within their hostile system. Seems more a feature than a bug. Happened to me, happened to my SIL within the same couple of months. If you can, go somewhere else

Your processes are ridiculous. When using your card at a Chiropractor, most times every visit is accepted, then due to the assistant adding a surcharge for card usage, they deny the claim. What could I possibly be purchasing at a Chiropractor besides treatment. They have to realize that there was an error by the vendor, but they want me to follow up with receipts and services rendered. All this aggravation for a $1.20. Ridiculous.. Now my FHA card is suspended until I provide the necessary documentation. I would advise everyone to put your money into a high interest savings account, where you can do whatever, you want with your money, instead of these HSA or FHA. These hospitals do not provide detail information when they provide you with a receipt. Normally, it will state hospital visit (Ex. Stonybrook Hospital) $100, which is a copay. This company wants detailed information on pre-surgical visits. What procedure are you receiving, who is providing it and description of procedure. IT'S A PRESUGICAL EXAMINATION!! GEEZ

Optum uses MyChart to communicate with patients. But then don’t respond when you ask a question. There is no personal communication with the doctor.

My mother uses optum and they gave her a number to call for her prescription refill, when she called I overheard her giving out her checking account info and some personal info (to a person who didn’t speak english very well) before I said no more. Her bank account was hacked two days later and thankfully shut down after processing one bogus “test” check. Now they are sending her bills and getting her to pay before her medicare is done processing them, so we’re now trying to recoup payments that were supposed to be covered.