OptumReviews of optum.com

I AM DISAPPOINTED AS A PATIENT TO REALIZE DOCTORS DO NOT CARE ABOUT U EXSPECIALLY IF U ARE A PERSON OF COLOR. WE THE PPL DEPEND ON DOCTORS LIKE GOD, MEANING WHATEVER THEY TELL US WE THE PPL BELIEVE. I'M A TRUCK DRIVER, I HAD A INCIDENT WHERE I WAS INJURED & PINNED BETWEEN A SEMI-TRUCK & TRAILER DOOR SMASHED LIKE A SANDWICH. I WENT TO SEE DR. FAEGH ADERANGI (INTERNAL MEDICINE) @ SOUTHWEST MEDICAL. I COULD'NT WALK, COULDN'T RAISE MY LEFT ARM & HE HELPED ME GET ON THE TABLE. I TOLD WHAT HAPPEN & MY EXPERIENCE OF BEING A TRUCK DRIVER 16YRS. AFTER BEING DENIED WORKER COMP FRM MY JOB. I WENT BACK TO GET MY DOCTOR'S NOTE TO PREPARE FOR A HEARING TO GET COMPENSATED. I WAA VRY SHOOKED THAT DOCTOR: FAEGH ADERANGI MD. I KID U NOT HE DID'NT DOCUMENT NOT 1 OF MY INJURY NOR PAIN & SUFFERING I WENT THRU AT THE TIME. HE BASIC SAID NOTHING IS WRONG WITH ME. I PICKED THE DOCTOR NOTES FOR ME HEARING & WAS SHOCKED. HIS NOTES DO NOT COINCIDE WITH THE OTHER DOCTORS NOTES: SOUTHWEST SHOWING I HVE A SLIP DISC & ALSO NOTES FROM CONCENTRA URGENT CARE STATING I NEEDED MORE THERAPY. BASICALLY DO NOT GO TO THAT DOCTOR. HE CARELESS ABOUT UR INJURIES & GIVE FALSE DOCUMENTS, PLZZZ CHK YOUR DOCTOR NOTES RIGHT AWAY IF YOU GET CHECKED BY THIS MAN.

I am a credentialed behavioral health provider in Delaware with advanced clinical credentials and a trauma-focused private practice. I am writing this review as a matter of documented record. In March 2026, I submitted a contract rate renegotiation request through three documented channels: the Optum Provider Express secure portal, fax to the Delaware Network Management number published on Optum's own provider contact page, and email. A UHC representative named Brenda C responded in writing, directed me to submit through Optum Provider Express, and closed reference number 05783722 on that basis. I followed those instructions exactly. Fifty-four days passed with no acknowledgment, no response, and no confirmation of receipt. When I followed up on May 4, 2026, I received four contradictory routing answers in a single chat session. I was then transferred to a phone line where a representative named Ken raised his voice at me during the call and acknowledged doing so. I was placed on hold for over twenty minutes, transferred to a fax line instead of a supervisor, and refused information about my own contractual termination rights. The following day, May 5, 2026, I received an email from Optum's Network Management Rate Team confirming that the email sent to me in March contained Physical Therapy information. I am a behavioral health provider. The wrong specialty's information was sent, the reference was closed, and no correction was made for fifty-four days. This is not a billing dispute or a claims issue. This is a documented pattern of administrative non-response, incorrect routing, and unprofessional provider relations conduct toward a credentialed clinician who followed every instruction provided. I have filed a formal complaint with the Delaware Department of Insurance and am pursuing additional complaints with the U.S. Department of Labor regarding potential Mental Health Parity and Addiction Equity Act violations. Providers deserve to be treated with the same good faith they extend to the networks they serve. This experience reflects neither good faith nor basic administrative competence.

OPTUM IS THE WORST DELIVERY COMPANY I HAVE EVER BEEN INVOLVED WITH!!! HOW CAN THEY STILL BE IN BUSINESS... IT IS DISGUSTING!!!!

I had a really great Rheumatologist who was with Optum’s Colorado Center for Arthritis and Osteoporosis, which had several clinics in the greater Denver area. Optum is closing every single one of the CCAO clinics, leaving a lot of people without a rheumatologist. They said it’s to make healthcare more affordable but if there’s no doctors, it’s not more affordable, it’s less accessible. How evil does Optum have to be to do this to so many people and doctors? My opinion is - 100% evil.

This review is directed to Optum leadership regarding care provided through its affiliated network, including Southwest Medical Associates. My mother received care within this system during a critical period in 2024, and our experience raises serious concerns about care coordination, follow-up, and clinical oversight within an integrated care model. By March 2024, a pulmonary nodule had been identified and was known within the care network. Despite this, there was no meaningful coordination between providers, no sense of urgency, and no structured effort to ensure timely evaluation or monitoring of a clinically significant finding. Over the following months, her condition declined. She experienced repeated falls, instability, and worsening symptoms, yet care remained fragmented across providers rather than coordinated as a unified system. There were also concerns regarding medication management and lack of appropriate monitoring in the presence of known risks. An integrated system is expected to connect information, providers, and decision-making. In this case, those systems failed. Her condition ultimately progressed, and she passed away. This matter has been formally documented and raised through appropriate channels, with a detailed record of events. Optum promotes coordinated, patient-centered care. Experiences like this raise serious concerns about how those systems function in practice when patients need them most.

OPTUM has ZERO customer support. The webpage shown on their site does not exist, they do not have adquate phone customer service, their password service does not respond. In short, incompetent service that patients pay for and Congress allows.

I had my C&P exam there. Bunch of racist.

If I could give them a -0 I would . Nothing but problems with them and try to steal your money... avoid or drop...