OptumReviews of optum.com

I have been a patient at the same clinic for many years. Ever since Optum took over in 2019, the quality of care and my overall experience have deteriorated dramatically. My longtime physician left, several other doctors retired, and getting an appointment has become nearly impossible. I established care with a new primary care physician, yet I've only been able to see her twice in the past two or three years. Now that I'm retired and on Medicare with a Medicare Supplement plan that is not through United Healthcare (Optum's parent company), I've been pushed to the bottom of the line. I can't get an appointment with my own primary care physician—or with any other doctor in the practice. This is outrageous! United Healthcare/ Optum are exclusively focused on maximizing profits rather than ensuring patients receive medical care and honoring the principles of the Hippocratic Oath. I strongly advise everyone to avoid Optum.

They have the worst customer serviiice. I think most of them are not trained. They just dont have common sense.

A virtual healthcare company who's systems wont let you actually use the prescriptions you paid for. This place is a scam. Im having asthma problems and they just took my money and will not provide the prescription. They should not be in business. The pharmacist was rude as well. This plave is a joke. DO NOT BUY THEIR SERVICE FOR VIRTUAL HEALTH. ITS A SCAM AND THEY JUST TAKE YOUR MONEY.

The nurse practitioner was hateful she told me my fever 103 and sinus infection will heal on its own. There's no magic pill! She hung up! No scripts nothing. I reached out to support and they advise she put scripts in after not completing visit and hanging up so no I'm not interested. I'm a nurse and she makes me ashamed of saying that.i was not able to get into the portal and they would not help!! Save your money

This company misleads potential customers by pretending to be your health insurance company. Even using BCBS logo on their correspondence. After confirming both with them and my insurance they are not apart or owned by the insurance company. The insurance company sold customers private contact info to this company. And they use the insurance companies name to try to convince you to book services with them.

My experience with Optum's VA examination scheduling process has been extremely frustrating. Throughout the entire scheduling process, I have had only one restriction: I needed my examination completed before June 30, 2026, because I am scheduled to undergo open-heart bypass surgery. I repeatedly communicated this to Optum and made it clear that I was willing to attend any reasonable appointment before that date. My original examination was scheduled by Optum at a Walgreens clinic and was subsequently canceled. Optum then rescheduled me for July 14, after my bypass surgery, despite being advised that I would be recovering from a major cardiac procedure and unavailable. I had to call and explain the situation again. After that discussion, I was scheduled for an examination at the Optum office in Orange Park. I organized my records, prepared for a 1½-hour drive each way, and was preparing to leave for the appointment when it was canceled as well. I was then offered an appointment in Ocala on June 29, the day before my bypass surgery. Unfortunately, I was already scheduled for mandatory hospital pre-operative testing, including blood work and a chest X-ray. I explained that I could not physically be in two places at the same time. At that point, I had experienced two cancellations in three days, a post-surgery appointment, and an appointment that conflicted with mandatory pre-operative hospital testing, all despite repeatedly communicating the same single scheduling limitation. What was most concerning was hearing references to "failure to report" while appointments were being canceled before I ever had an opportunity to attend them. I remain willing to report for examination. My only request has been that the examination occur before June 30 due to my scheduled bypass surgery. When I attempted to discuss the issue and understand why this kept happening, I was told I was being rude. The call ended after I questioned how there could be any discussion of a failure to report when the appointments themselves were being canceled. Being direct and asking reasonable questions about repeated cancellations should not be treated as misconduct. Veterans preparing for major surgery should not have to navigate repeated cancellations, conflicting explanations, poor communication, and scheduling problems while actively trying to comply with the examination process. Very disappointing experience.

The c&p exam was insulting. Examiner over 20min late. Exam lasted about 20min total while examiner shuffled papers and continuously gaslit me, saying that my injury didn't happen. I was NOT allowed to speak for myself. I was NOT treated fairly or with dignity. Then he gave me a bogus phone number to call.

WellMed/Optum's take over of my dr's practice has decreased the medical care and their billing is a MESS. The providers are not the problem, WellMed/Optum is. No resolution from multiple complaints to their corporate. Absolutely a horrible company that make amazing Dr's and staff look bad.