OptumReviews of optum.com

No Integeity, No honesty. No Respect. Optum is a CORRUPCompany. I never seen any mail in Pharmacy. Implant operates like this. RFK MUST SHOT DOWN this DISGRACEFUL, DISGUSTING Company ASAP. My advise to you all LEAVE them ASAP. Go find another mail in Pharmacy or your local Pharmacy that they can deliver your medications to your house. Hell with this AGGRAVATIONS. I got better things to do instead of dealing with this BUNCH of LOSERS.

This is the worst health care provider I have ever had

As a owner of a clinic, optum is the worst benefit manager in existence. So you are all aware, optum is owned by UHC. They claim they cannot communicate with one another. Perhaps the largest scam company out there. I plan on dropping them at my practice as they are withholding thousands of dollars in covered claims.

For a month my child did not have health insurance. Optum charged me $566.00 for an annual physical that took less than 10 minutes, and I had to fill out most of the forms on their tablet. When I called them to communicate that this charge is not appropriate, I was told the charge would go to collections. When I asked to speak to a manager, they said none was available and I needed to call back in one hour.

I'm a 60 year old man who has congestive heart failure which had taken a turn for the worst just before the new year. Got to get a approval through my primary care physician to go to the cardiologist. They closed for the holidays. I get my authorization about January 2nd and immediately called the cardiologist for an appointment. They can see me in 3 and 1/2 months. This is standard operating procedure for anything at Optum. I guess the strategy is that hopefully the customer will succumb to their illness and Optum will no longer need to pay for any procedures or office visits. I can't help but think that this is extremely detrimental to my health as my condition worsens daily. 10 days ago a simple cold put me in the hospital with pneumonia. Being sick and having to advocate against a system such as this is overwhelming for almost everybody.

I have been dealing with the Optum Gastroenterology office in Lake Success NY for months & months after an error their office made regarding approving a procedure, which led my insurance company to deny the claim and they are charging me over $3K. Trying to get any help or a live person over the phone is virtually impossible. The challenges to try and get anyone to resolve the error Optum made regarding the approval authorization process for my testing is unbelievable. It is useless to work with these inconsiderate people. If they are this incompetent with records, paperwork, and their own patients, I don't think I will ever trust them again with my medical issues.

a joke. all about money. Call doctor office get someone else. problem not solved . better just going down to office and speaking to someone, bunch of college educated idiots who do not know shit.

Hello, I have been on the phone with customer service and communicated with them via email all week as well. I have requested for my phone number to be updated and to receive new FSA card. I was asked a serious of questions. Such as last transaction with date, where it was used and the dollar amount. Another question was to provide the last 4 numbers of my my fsa card. I explained that I can not log into my account due to the log in page displaying my old phone number. Therefore I can not receive the security confirmation code to get into my account. I also explained that I don't have the last 4 digits of the fsa card because as I mentioned to customer service I lost it. They said we can not assist you then. I provide my social security, date of birth, full name, phone number. This is normally enough for all other companies. I feel like I'm calling the IRS or trying to obtain A credit report. Customer service just hung up on me after saying they can't assist me. No care in the world that I have no access to my own account and unable to use my account for medical expenses. This is my account you can not hold it hostage. I have $2000 going in January. And I need access to my money!! I called two more times including a supervisor it was the same story. Who is supposed to know the information on top of their head. I'm sure I'm not the first that lost their card and changed their phone number. I then emailed customer service Amber Robinson. She asked me the same questions. So I spend HOURS to call my doctors and pharmacy to see when, where and for how much I used my card. I was able to get the last 4 of my fsa card as well. I should not have to go through all this. I provided the information to Amber. She had a couple of more questions but the email conversation went on for 3-4 days as she only replies after 9 pm once and then I don't hear nothing got another 24 hours. She then finally update my phone number. I try to log in and I am not receiving the confirmation code to my phone or via email. Now I am even more frustrated. I emailed her back to make sure she inputted the right phone number. I didn't receive a response since Thursday. Again yesterday on Friday I give customer service a call again to check which phone number was inputted and or if there is a system issue and that's why I'm not receiving the confirmation code and the representative on the one did not see to have a lot of knowledge. She continuesly put me on hold. Finally After 20 min she tells me I have to place a ticket with the tech department she can not update my phone number. I told her it took you 20 minutes to tell me this? Then I was another 10 minutes on the phone for her to create the ticket. The representative told me I would receive a call from the tech department. I never heard from them. One week later I'm still dealing with a simple issue. It is not complicated what I am asking. I complaint to my HR department about my experience. We are a big company and they are giving you a lot of business. I need access to MY account and money asap!!! I'm not spending another week with this issue or hours on the phone and email. As I mentioned you are not the IRS and you can't hold on to my money or not care that I don't have access to my account. I looked up Optums corporate contact information and did research on who is the CEO and VP. I will file additional complaints.