OptiontownReviews of optiontown.com

They sorted me out diligently

I put the name wrong but they help me and fix the problem. Thank you

Very responsive on WhatsApp and also very professional. Their customer service is excellent. I would only fault them on “hidden” extra charges that pop up out of nowhere. For example they advertise a flight pass that shows an initial payment of xx plus instalments of yyy only to find the initial payment goes up by an extra $1,500 upon checkout!

The Helpful online support team by live chat to solve the booking error issue.

They somehow stole my email from American Airlines, the only place I use that email, and now bombard me with scamy like emails to sign up. No way would I do any business with this company.

Pass 1007XXX661 OPTION TOWN is clearly a scammer company They attract people with very low price, marketing and after payment we are at their mercy; they can do what they want, - Do mafia act, block your pass, ask for more money, Increase their hidden fees when they want. - They pay fake good reviews on the internet or remove bad review - Update their flight pass rule, term and service without notification in a few second. For a summary; we buy an unlimited flight pass. When I finish to pay all $37.870, they ask me to pay again $10.000. I refuse so they transform my unlimited pass to a 48 flight pass. ETHIOPIAN Airlines help me to bring back the unlimited pass so as "punishment". - Upgrade gradually their hidden fees for booking flight +1833% ($21 to $406) - Upgrade fees +$50 for change or cancel flight - No-show: before $200 with rebooking now $250 or $500 and cancellation - 50 days lost in the one-year subscription with their fake manual verification or create fake technical issue on their application so you can’t book a flight ET fuel Surcharge was already pay on our $37.000 but in november I refuse to pay ther abusive fees for no show so second punishment they add fake surchage without any announcement. You don't see this charge on your ET ticket plane. We was paying $236 for claim a round trip Now we pay $611 You don't know how much you will pay in that hidden fees and they can update it when they want. Join us for the class action facebook group "optiontownscam"

I bought a flight pass for Ethiopian Airlines and booked three flights. The airline gives a detailed breakdown of the cost - flight, fuel, fees. Recently they have changed the name for fuel from "Service Fee - Carrier-Imposed Fuel" to the shorter word "Surcharges". This did not change the total price because the fuel is still the same amount. Now Option Town claims that these are additional costs referred to in the ToC and I would have to pay the fuel again (EUR 430 by the way). I was struggling with the lads in the call centre and will now take up legal actions. This company is fraud! Be warned!

A éviter absolument, c'est une arnaque! J'ai acheté un pack de 6vols: quand j'essaye de booker mes vols (que j'ai payés auprès de OptioTown) sur la periode autorisée ("free/no cost"), ils ajoutent des taxes et frais divers !! Au final ça me coûte beaucoup plus cher qu´en achetant directement sur le site de la compagnie !!! Quelle arnaque ...