OptiontownReviews of optiontown.com

Once again disappointed experience with OptionTown and bad customer service. British Airways has cancelled the partnership with optiontown and for the past few months i have been trying to get my money back but with no luck. When you book the flight pass, you need to pay a deposit and then you pay for each flight booking. After months of emails they refunded me the flight bookings but for the last month they stopped responding to my emails when i asked to process the refund for the deposit and they are refusing to refund the outstanding amount. Worst travel agency with extremely bad customer service and no transparency. Also, they way the company is set up they are not covered by a single government body so difficult to escalate. I will be sending an official complaint to the US and UK aviation authority. Avoid at all costs! if everything goes fine with your travels then no issues, but if there problems there is no way you are going to get your money back or get any customer support even if you choose the legal route.

Excellent service. Appreciate the same.

Anyone knows how to reach them? i tried to contact them and email them but no answer at all. the numbers are no longer working , and when i send an email it is not deliverable . Can please someone advise how to reach them ?

Very good customer support team. In addition, I like your prompt response to all of my query.

Good We had booked a few flight passes before the pandemic started hoping to travel to our country but couldn't use it in 2020 as we preferred not to travel. But we could use it for 2021 and I must say it is not an easy task to get the bookings changed. It took us several e mails to get the changes done and chatting to the customer service should be avoided at any cost. E mails are a much better option but you need to be really patient if you want to get your job done. We had to change the return flights too due to the ban on entry and therefore a few more emails. But at the end of the process we got it done! The tagline is 'you can save some money if you have patience' :)

I've purchased a few flight pass before the outbreak of the pandemic. The parameters for advance booking was 60days. I tried to get two flight pass on a short notice and I got them. Unfortunately, I could not avail them, because I got the pass just one day before the departure. The company extended my passes as I could not use them due to the restrictions. Now I got one booking. They were generous and supportive in helping me out

Stay as far away as possible. I bought a flight pass packages, paid upfront. Yet, whenever I used those pass, I realized that My card payment is being debited again. I’ve been basically being double charged, for a total of £1k. I have sent 5 emails, spent countless hours on the phone trying to get an answer, and tried their online chat for customer service. Never got an answer (it’s been almost a month). They’re acting fraudulent. #scam

Optiontown's service is really well managed.