OptiontownReviews of optiontown.com

Do not use this company for flight upgrades. STAY CLEAR OF THEM I WAS TOLD THAT AFTER 5 DAYS MY REFUND WOULD BE SENT 2 & 1/2 MONTHS LATER I AM STILL SENDING 5 EMAILS A DAY TO GET COMMUNICATION TO WAIT FOR IT HAHAHAHA 😆 there is NO CUSTOMER CARE SERVICE NOTHING. HOW THIS COMPANY OPERATES IS BEYOND ME. IM ONLY OWED A FLIGHT DOMESTIC IN SOUTH AFRICA 🇿🇦 BUT IM NOT GOING AWAY UNTIL EVERY CENT IS ELECTRONICALLY sent to he BANK ACCOUNT SENT O THEM 5 TIMES, HAD CORRESPONDENCE ASKING ME TO ACCEPT A CREDIT ON FUTURE PURCHASES YOU HAVE TO BE TAKING THE MICKEY. I SAID 6 WEEKS AND NO THEN CAME CORRESPONDENCE SAYING ...THEY HAVE ELECTRONIC ISSUES TRANSFERRING THE FUNDS TO MY ACCOUNT WHICH WOULD DELAY THE REFUND PROCESS ... YEP YOU GOT IT BY 5 DAYS... PLEASE PLEASE STAY AWAY FROM THEM AT ALL COSTS THEY WILL WEAR YOU DOWN SO YOU DONT GET A MONETARY REFUND.... THIEVES THATS ALL THEY ARE. JUST WENT O TO OPTIONTOWN CHAT 24 HR SERVICE EMILY COOPER WAS THE AGENT, AND AFTER MY QUERY REQUESTING THE REFUND SHE CLOSED THE CHAT... THAT SAYS EVERYTHING I DONT HOLD MY BREATH FOR MY REFUND..BUT IM GOING NOWHERE

I purchased an Oman Air Flight Pass through Optiontown (OCN: 1007277639) with an invoice amount of 851 OMR. However, instead of charging the full amount upfront, only 85.1 OMR was initially deducted from my friend’s credit card, even though the invoice showed 851 OMR. Later, due to a system failure, I was unable to book my remaining flights. Optiontown promised to refund 256 OMR but refunded only 25.6 OMR instead. The most serious issue, however, happened afterward: Optiontown deducted 510 OMR from my friend’s credit card without his consent or mine, and without any prior notice. While I acknowledge that this was the correct outstanding balance, the way it was processed was completely unacceptable. No company should store card details and later deduct funds without clear communication and explicit authorization. This action caused me to lose goodwill with my friend, whose card was charged unexpectedly. Beyond the technical issues and poor handling of refunds, this raises a much bigger concern: payment security and data privacy. Customers must be able to trust that their payment details will not be used without permission. Because of this breach of trust, I am demanding compensation for the distress and damage caused, even though I do not dispute the amount deducted itself. Optiontown needs to take responsibility for: • Processing a deduction without cardholder consent. • Failing to inform me before taking the payment. • Mishandling refunds and creating unnecessary confusion. I urge Optiontown to address this matter with seriousness and accountability. And I strongly advise potential customers to be extremely cautious when dealing with this platform.

Great service for frequent travelers.i saved money on seats and got an upgrade once.

I gave Optiontown nearly three months to fix a simple issue. I even deleted my initial review to allow them time. That courtesy was completely wasted. I have now missed the booking window due to their persistent inaction. Despite countless emails, all I ever received were copy-paste excuses blaming a so-called “technical issue.” No fix. No follow-up. No ownership. Just silence and delays. Their own terms require bookings to be made 90 days in advance — and thanks to their negligence, that window has now closed. I paid for a service I was never allowed to use. Optiontown’s customer service has been utterly useless, offering nothing but scripted responses and empty promises. No urgency, no escalation, no compensation — not even basic respect for a paying customer. This experience has been infuriating, deeply disappointing, and frankly feels like a scam. I have lost time, money, and trust. Avoid the Oman Air Flight Pass at all costs. It’s a broken system backed by incompetent support. You risk losing your money entirely.

I had a problem with selecting seats and emailed Optiontown. I received an answered very quickly and they sorted the seat selection out instantly. Great service - thank you.

Lavoro con option town da anni sono fantastici sopratutto kelly che mi assiste sempre

I signed up to Optiontown to select seats for an Oman Air flight. They say they will allocate the seats 24 hours before the flight, and that the “price will be charged on your card only if exit or front row seat is successfully assigned to you”. Two days after signing up, and three months before my flight, they have taken the money. I have no guarantee that I will get the seats I selected. I have tried ringing them but after a few minutes the line goes dead. This is 100% a scam. Please DO NOT pay them any money or sign up to anything. You are just wasting your money.

Ma première expérience a été très bonne, je viens donc de souscrire un second Flight Pass. Fiable et économique ! En période touristique il est parfois difficile de trouver un vol sans surcoût sans s'y prendre longtemps avant, mais même si il y a un surcout le prix du billet reste largement intéressant. Pourquoi je ne mets pas 5 ....le site a tendance à ne pas aimer les connexions répétées ce qui nécessite d'utiliser un autre navigateur ou le mode privé pour pouvoir finaliser la réservation. Certaines informations ne sont pas très claires et laissent un doute qui n'est pas forcément évident à lever. Exemple, durée de validité du Pass et période de voyage possible (quand on choisi une contrainte de réservation J-30 par exemple). Idem sur les noms des passagers....et le chat n'en sais pas vraiment plus....mais en lisant bien partout on fini par trouver les infos.