OptiontownReviews of optiontown.com

Optiontown has evolved to become the option to loose your time and money. I have been using Optiontown for more than more than 4 years. While the company started with a great value for money for frequent travelers, it deteriorated over time to the extent it is not worth using it as such. My overall conclusion is that the company is currently just focused on sales through a lot of restrictions that you will discover booking your flight. The customer care call center won't be answered and writing an email to the customer service has not been as helpful. Think twice and review the terms before you buy the flight passes.

I have been waiting for my flight pass to activate for 5 days. Lots of email requesting passport which I sent 4 times. One email says they received it an will activate Then another email saying no address on my passport. Which passport has an address? I’m very discouraged with this process. Tickets are not going to be available by the time they activate. I won’t need it then. Maybe I should just dispute the charge

Great service. I was slightly concerned with the how long the financial verification would take, but was pleasantly surprised. Very quick and professional support. Well done. Note the online chat feature needs more attention, otherwise great.

Excellent service by the staff over whatsapp. The online chat takes long to respond.

Extremely helpful custom service! Good job!

Pretty sure this is a Scam. All good review seem to be written by Optiontown off fake accounts. I bought a pass and it's been "under financial review" for a few days now. The contact number doesn't work and they have not sent me a single email.

It worth saying: best service ever.Reliability and quick response service is what makes it valuable deal in addition to their timely action on any query you raise

The Singapore airlines deal is a complete rip off - flights are way more expensive (if not impossible to book) - and not to mention the appalling customer service. You’re better off booking directly from the airlines.