OilFuturesTrading
Take your money and run away
Take your money and run away. I'm not here to hear a rebuttable from the company. I just don't want anyone else to go through what I went through. Too many things went wrong on this one for me to where I had to pull my money out. Something is very fishy with this company. 1) POOR WEBSITE - I applied for my account to be opened with STONEX but my account was processed to be with IRONBEAM. By the time I caught it, it was too late and their service reps refused to transfer my account. The woman on the phone is very rude and I don't know why she works customer service if she doesn't know how. On the website, it says $0.75 for commission costs and its not true either. 2) Poor platform - I ended up using Optimus flow platform. It is a POS. This software has to much bugs. I complained several times with my order entry getting filled improperly, and they blamed me as I "owe" the trades. There is one incident that an outage occured, and I got filled not my intended entry price but I got filled at the stop price bracket order. How in the world does that happened? Again - I was told I'm responsible for that. NOT ACCEPTABLE. Instead they offer to refund my commission cost and offered me to get another data package. My background is in Electrical Engineering, how does a data package will fix this? The guy over the phone threw some mumbo jumbo jargon (oh its the API, BS. I wonder if he even know what API means before googling it), and I had to listen to that... It was painful. I had a lengthy conversation with him how the P/L table does not update in real time and he knew that was an issue and I was asked to manually calculate. What? Are you serious? Really? Just toss this SW out the window. It's junk. I need to write a separate review on the software alone and filing a formal complaint. 3) RUDE customer service - I finally had it and decided to close my account. I called them to close the account, and remember that rude woman I told you about in #1? Well, she told me to call IRONBEAM directly. I was suspicious thinking how would IRONBEAM even know me if I went through an introducing broker? Isn't that what introducing broker is for? Low and behold, I followed as I was advised, and sure enough, I got someone from IRONBEAM screaming at me and made me feel like an idiot for even calling them. So I called OPTIMUS back, and the same woman picked up the phone, and I told her what I went through and at that point she finally processed my account to be closed. Talk about OPTIMUS wasting my time. NEVER AGAIN. Bottom line - there is no accountability with this company. I was blamed for everything on their bad software not working properly. NOT ACCEPTABLE. Full disclosure, I did have losers in my trade that I will take responsibilities for. I know which ones they are. 3 trades that are "faulty" is way too many for me.