Optimus FuturesReviews of optimusfutures.com

Neither my stoplosses nor my take profits were honored. When I contacted them about this, they gave me instructions to add my stop and take profit to my initial order instead of adding them afterwords. I did this, and my stop still wasn’t honored. They offered no reconciliation, and I'm still waiting for my remaining funds to be returned. The mobile platform is a complete nightmare both on the app and the website. Even just basic trade entry and exits feel very cumbersome, not what you want when working with live funds. I’ve tried dozens of brokers and this one was the worst I’ve tried by far. They emailed me asking for a review so here you go. Please finish returning my money.

This suck broker! Customer service suck ! It will take you forever to withdraw your own money back. Smh

Worst support I’ve ever experienced. Seriously, if you want to open an account or have a problem that needs to be resolved, it feels like maybe by the middle of next year you’ll finally get an answer. I understand that delays and mistakes happen, but trying to run a business with this level of communication and lack of common sense is unbelievable. I have never experienced worse customer service in my life. On top of that, some of the interactions genuinely felt like they were making fun of me instead of trying to resolve the problem. I wouldn’t recommend Optimus Futures to anyone — not even my worst enemy.

After opening a trading account with two other brokers with no issues my application at Optimus Futures was denied. They would not give a reason why. Totally unprofessional. Do not do business with them

My advice: be very careful with Optimus Futures. Imagine you trade something, close your order, make sure there is nothing opened, no position or pending order and 3 days later you wake up with your money in your account gone. I used Optimus Flow (their trading platform) to trade futures, and the broker opened a position which did not show up in the platform. I traded the other day and checked many times that there was no positions or working orders opened. 3 Days later I received an email from Optimus saying that they were liquidating "my position" at a loss of 312 USD. I checked in the platform and even after they liquidated the aledged position it showed no P/L as the other normal orders. I complained with them and provided clear evidence (screenshots) and they told me it was my fault and that I should not rely on trading platform and that I should check my statements instead. They haven't even tried to investigate the issue. That's a complete absurd. Every trader relies on real time information about their orders. If the platform shows some orders but not others then that is misleading, a trap for the customers. Furthermore when I first subscribed I had chosen a basic plan. Before they opened my account I told them that I wanted a more expensive one. They then charged me both. No explanation whatsoever or warning that I would be charged twice. I simply left it alone since I didn't want to go through the hassle to fight for a few dozens USD. But now I am again left with the debt because of their unreliable platform. And now I even have to pay to withdraw the rest of my money left. They simply don't care. No accountability, no investigation, no resolution. I will open a formal complaint with Commodity Futures Trading Commission. ------------- My experience with Optimus Futures: - Their communication is terrible - Their platform is full of bugs - The statements difficult to interpret - Their system is old and precarious ------- UPDATE - 9:31 PM The company would usually take days to respond my queries. They answered my complaint a week later and only after I insisted on it. I then replied with more facts and asking for reconsideration and for 9 days they never bothered to respond. But one hour after I posted this review they contacted me via email with a big message, not trying to resolve the issue, but rather blaming me, excusing themselves from any responsibility and intimidating me because of the review. So my advice to everyone: post your negative reviews in here and you will receive a quick answer and will help people not go through the same headaches. Regarding the review, they told me I was misrepresenting them with false statements. In response to that I stand for every single statement I posted here. They are all true and I have proof. I wish I had a way to attach their messages to this review. Let me save you time and headache: Trading is something serious and should be taken seriously. An unreliable/unstable platform or broker can cost you thousands (if not millions of dollars). Optimus Futures gives you unreliable tools and excuses themselves from any responsibility. Even though Optimus Flow is shown as the official Desktop Platform in their website, with the company's name and brand, they say it is not their responsibility. It is like if I sold products with my brand and then I tell pleople harmed by them: "oh, sorry, it is not my responsibility, the product is made by other company".

It’s to hard to understand. I can hardly see the lettering on my phone and the videos don’t help because I’m not computer savvy

2 weeks and my account is not setup, service are to slow, go with other broker

One of the worst futures broker. There is a delay and lack of quality in everything they do. I closed my account. There is no accountability of funds you transfer.