U.S. Office of Personnel ManagementReviews of opm.gov

OPM and NFC are absolutely pathetic! I have been on hold for over 2 hours on 2 separate days, with no option to leave a callback number. I have sent emails, and still no reply. How do they think I can pay my insurance premiums if they don't send me my invoice or log-in credentials to log into their system. This is very disturbing for a FEDERAL AGENCY to be conducting business this way. I think Congress needs to look into this. AWFUL!!!

I mailed OPM form 2809 by mail to the address on their letterhead letting them know I was suspending FEHB plan(sponsored by blue cross/blue shield) in favor of Aetna Medicare Advantra Philly Prime(HMO-POS) but instead received a letter stating that I had canceled my enrollment which was a lie. I've received no response from any party other than Aetna saying my enrollment was canceled. Whatgives?What gives? They were unreachable by phone.

Both my wife and I are retired... We manage numerous online banking and other online accounts that require various security measures to access - The ONLY one that we have difficulty accessing is opm services online - Their system is a joke and while we have trouble accessing them, hackers apparently have no such problem.

I want to change my health insurance plan. opmlogin.gov did not work. I given a phone#. I called and was on hold a long time. When I got person the call kept getting transferred. The last person would give a new phone# to call. The same process over again. I called 10 different Phone#s. Is there anyone who can handle what should be easy transaction?

Swapped my health insurance with no notice. I did not ask for it. Added an unknown person to the new policy on hold for hour to get to talk to anyone OPM is useless

It took 15 months after retirement to get the ex-spouse apportionment and survivor benefits corrected. I did three Congressional inquiries and OPM basically "blew off" the Congressional Office (yes I kept all documentation and emails). I finally contacted Tully & Rinckley and paid $150 for a consultation. They reviewed all my documents, provided guidance on next steps, and when I told OPM I consulted with a law firm and was ready to file a formal complaint with the U.S. Merit System Protection Board, they pushed the case to higher ups who regularly emailed me, got two phone calls to walk me through the calculations and corrections to be made and admitted they made a mistake. I highly recommend contacting Tully & Rinckley if you have a complicated case. One consultation was enough for me to send me in the right direction. They told me to wait until a specific deadline (there is a 15 month and 18 month deadline for certain items), and if I did not get results after that time, I should contact them back to move forward with my case. I did what the law firm told me to do, and I was successful. Hearing that you will take it to the Merit System Protection Board got my case moving after 15 months. I am finally enjoying my government retirement. NO, I do not work for the law firm, I just had a consultation by phone, and they were awesome. You can recoup your lawyer cost but nothing else.

This has been ongoing since the beginnoing of the year!!!No One answers the phone!!!. Messages left are not returned. I need help with my overseas claims for federal government health insurance. It is with BCBSFEP. Claims are not processed and paid in a reasonable period of time since GeoBlue replaced Gimmy. Prescription claims filed with Care Mark are getting lost or noto processed. OPM does noting. I have emailed the OPM-BCBS go to guy Mr. Hilton and he does not even respond to the emails. It is beginning look like tax payer fraud and collusion.

Recently changed the program without training the boots on ground employees on how to handle retirements. HR and their agencies are ignorant on how to start retirement paperwork. They only refer people to go to ABC website.