MISSION AND PRIVACY POLICYMISSIONRecruiting, retaining, and honoring a world-class workforce to serve the American people. Together, we're working to make the Federal government America’s model employer for the 21st century.Through our initiatives...
U.S. Office of Personnel Management (opm.gov) has 53 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Investments & Wealth · Washington, District of Columbia
New
Investments & Wealth · Washington, District of Columbia
New
Investments & Wealth · WASHINGTON, District of Columbia
New
Investments & Wealth · Washington, District of Columbia
Bad
53 approved reviews, newest moderated first
William L.
I sent in a form 2809 in November 2025, to add my wife to my health insurance and change my health plan, it's Feb 2026 I have not received or heard anything pertaining to my application, in fact I finally got somebody on the phone after a month trying, and they said they would call me back that evening, that was 3 weeks ago, still nothing. They are awful.
Joyce J.
If I could do 0 stars I would. They have no customer service access. You call & they say they have a high call volume and disconnect you. They have everything electronic, so no more paper notification of pension changes, but this is very hard for many of the people getting this benefit. They have to have someone help them & it isn't an easy system to work in. Email they sent was never received. Definitely a horrible process to help their employees after they retire. Most unfriendly/difficult process I've ever used. They either need to disconnect the customer service phone or get more reps to take care of the people who helped them stay in business
Mary L.
They are awful. Been retired 6 months. Can't get a Medicare Advantage plan because OPM claims I'm still working. Their phone number, like everyone else says, hangs up automatically.
Jeff H.
Honestly I'm not sure these people even exist. My brother in law passed, I am his executor. I've been trying to get his life insurance for his kids. and no one will even answer the phone. I've emailed them, submitted death certificate online and called them possibly 50 times. NO ONE EVER PICKS UP THE PHONE AND YOU CAN'T EVEN LEAVE A MESSAGE. This useless office sucks! DOGE should've gone after these guys.
Theresa R.
Allow me to join the legion of dissatisfied customers trying to get important assistance from this utterly incompetent agency. I’m a retired veteran and DoD civilian of 33 years and I’ve been trying for 2.5 months to stop my medical benefits (and payments) now that I’m on Medicare. All calls are terminated due to so-called high call volume. It is impossible to get anyone over the phone. Emails receive an unsatisfactory automatic response and there is no way to do anything with medical benefits on their website. The agency is overripe for DOGE and AI. Also check out reviews on yelp.
Robert W.
Unable to get ahold of anyone. Automated response answers call, directs to the website, and then disconnects. It has been 8 months since I left the civilian ranks and still don't have my final retirement information.
Steve H.
They are utterly useless. I think there’s only one person taking phone calls and they are asleep.
Clinton P.
Useful to who? Dealing with rising health insurance cost is terrible. No person to talk to. I am a Trump supporter but this is health care cost is way out of line.