OpenfairReviews of openfair.co

Very professional and knowledgeable people. I definitely would recommend to others listing their business for sale.

Kaitlyn was excellent! She was very attentive to my needs. She listened well and worked me through any thoughts and concerns regarding our transaction. She truly stepped up and helped made this transaction a success!

Impossible to cancel. Been trying to a month+ now. Account manager stopped responding. We tried to sell a restaurant via their platform for over a year. Overall, not a responsive group, not transparent and won't let you cancel. For further details, I had reached out to the account manager, the support team, via phone, and tried to cancel on their website. When I got ahold of the account manager, I was told that the issue would be taken care of. A few weeks later, they tried to charge my credit card.

Highly professional. Very happy with my experience.

So good and wonderful, I decided to leave a review here as well.

**UPDATE — October 2026: From Five Stars to One** When I originally wrote this review in November 2025, I genuinely wished I could give OpenFair ten stars. At the time, Kaitlyn was handling the sale of my business, and she was exceptional. She took the time to understand my company, communicated regularly, screened prospective buyers, and handled confidentiality agreements professionally. I meant every word of that original review. Unfortunately, my experience changed dramatically after Kaitlyn went on maternity leave. Her supervisor, Hane, took over my account. After nearly two years of trying to sell the business, she assured me that she believed she could get it sold within approximately two months. I was encouraged and continued working with OpenFair. As time passed, my circumstances became increasingly urgent. I substantially reduced my asking price in an effort to attract serious buyers and complete a sale. I continued doing everything I could to cooperate with the brokerage and provide prospective buyers with the information they needed. Instead of increased communication and assistance during this critical period, I experienced almost the opposite. Communication became extremely difficult. I repeatedly sent emails and text messages requesting updates, asking about prospective buyers, and seeking confirmation that my messages were even being received. I also attempted to contact the company through its website. Despite at least four attempts to obtain meaningful responses, I received little substantive follow-through. After paying thousands of dollars in brokerage fees and investing considerable time in the process, I found myself unable to obtain the communication and assistance I reasonably expected. I cannot say whether my substantial reduction in asking price affected OpenFair's interest in continuing to represent my business. However, the lack of communication certainly left me wondering whether my account had simply become a lower priority. Ultimately, my business ceased operations without being sold. Let me be clear: I do not blame a broker simply because a business doesn't sell. No broker can guarantee a buyer. What I do expect, particularly from a company being paid to represent my interests, is consistent communication, honest updates, and professional follow-through, especially when a client's circumstances become urgent. The most disappointing part of this experience is knowing how good OpenFair's service was when Kaitlyn handled my account. That is what makes the deterioration in service so difficult to understand. I went from wishing I could award this company ten stars to feeling that I can no longer justify more than one. I sincerely hope OpenFair takes this feedback seriously. Good customer service should not depend on which individual happens to be handling an account.

It was a pleasure to work with Openfair . Adam was amazing, answered all my questions in a very kind and profesional way. I highly recommend to use Openfair when you want to buy or sell a bussness

I worked with Openfair to sell my struggling business. James was my Openfair advisor. Communication was great, prompt, clear. Fees were clear and transparent. I would definitely recommend them to sell a business!