OpenfairReviews of openfair.co

Fraud, deceit, and lies. In my experience, Openfair operates like a scam masquerading as a legitimate business. They took advantage of me when I was looking for help selling my business. I was contacted by a sales rep named John after he claimed to have seen my BizBuySell listing, even though that listing had been down for three months by the time Openfair contacted me. He said he had saved my information and then sold me on the abilities of Openfair’s “sales team.” I told him I was skeptical of companies like theirs, but he assured me they were different. He also made a false claim about how long the business had been operating. I paid for one month to give them a chance. After that, I was assigned to Kaitlyn as my so-called account manager. Our first conversation seemed fine, but that was the last good impression I had of this company. The first week was full of technical problems. Account setup, billing, profile access, and other basic functions did not work correctly. Their platform felt less like a real marketplace and more like a false front designed to create the appearance of legitimacy. The bigger problem was the complete lack of evidence that Openfair was doing what I paid for. I was sold on the idea that their team would actively sell my business to potential buyers. Instead, there appeared to be no real sales team. Kaitlyn admitted she alone was responsible for sales on my account. Communication was poor and usually limited to short replies or excuses. When I pressed for transparency, I received what felt like a pre-written excuse email. Openfair provided no metrics, no reports, no leads, and no evidence that anyone was actually working on my account. I complained and was promised weekly reports, but those never came. There was also mention of NDAs, even though I never wanted NDAs because this was a simple asset sale and requiring them made no sense for generating inquiries. I later discovered that Openfair is not located in the US as I was led to believe. Their listed business address appears to be a mail forwarding service. I have also read claims that Openfair operates from abroad and may have little or no real US presence. I would never have done business with them had I known this. In my opinion, their platform is all for show, their promises are misleading, and their service produced nothing of value. I had to file a fraud claim with my bank. UPDATE: After posting my review, Openfair challenged its validity in an apparent attempt to have it removed. I have proof that I was an Openfair customer, including an invoice and bank statement, and I am defending this review so other business owners can avoid going through the same experience. Stay away from Openfair and work with a legitimate agency or broker instead.

Impossible to cancel. Been trying to a month+ now. Account manager stopped responding. We tried to sell a restaurant via their platform for over a year. Overall, not a responsive group, not transparent and won't let you cancel. For further details, I had reached out to the account manager, the support team, via phone, and tried to cancel on their website. When I got ahold of the account manager, I was told that the issue would be taken care of. A few weeks later, they tried to charge my credit card.

**UPDATE — October 2026: From Five Stars to One** When I originally wrote this review in November 2025, I genuinely wished I could give OpenFair ten stars. At the time, Kaitlyn was handling the sale of my business, and she was exceptional. She took the time to understand my company, communicated regularly, screened prospective buyers, and handled confidentiality agreements professionally. I meant every word of that original review. Unfortunately, my experience changed dramatically after Kaitlyn went on maternity leave. Her supervisor, Hane, took over my account. After nearly two years of trying to sell the business, she assured me that she believed she could get it sold within approximately two months. I was encouraged and continued working with OpenFair. As time passed, my circumstances became increasingly urgent. I substantially reduced my asking price in an effort to attract serious buyers and complete a sale. I continued doing everything I could to cooperate with the brokerage and provide prospective buyers with the information they needed. Instead of increased communication and assistance during this critical period, I experienced almost the opposite. Communication became extremely difficult. I repeatedly sent emails and text messages requesting updates, asking about prospective buyers, and seeking confirmation that my messages were even being received. I also attempted to contact the company through its website. Despite at least four attempts to obtain meaningful responses, I received little substantive follow-through. After paying thousands of dollars in brokerage fees and investing considerable time in the process, I found myself unable to obtain the communication and assistance I reasonably expected. I cannot say whether my substantial reduction in asking price affected OpenFair's interest in continuing to represent my business. However, the lack of communication certainly left me wondering whether my account had simply become a lower priority. Ultimately, my business ceased operations without being sold. Let me be clear: I do not blame a broker simply because a business doesn't sell. No broker can guarantee a buyer. What I do expect, particularly from a company being paid to represent my interests, is consistent communication, honest updates, and professional follow-through, especially when a client's circumstances become urgent. The most disappointing part of this experience is knowing how good OpenFair's service was when Kaitlyn handled my account. That is what makes the deterioration in service so difficult to understand. I went from wishing I could award this company ten stars to feeling that I can no longer justify more than one. I sincerely hope OpenFair takes this feedback seriously. Good customer service should not depend on which individual happens to be handling an account.

This is what in real in simple language can describe as a Monkey Business. These guys Tried to charge me an extra month even when I called them ahead of time to let know that I don't need theirs services any more. That my business was sold. " OPENFAIR IS A REAL NIGHTMARE ". They got my number from a very Respectable in Decent company. BIZ/BUY/SELL.

This company has a business model that I simply won't support, and I encourage others to steer clear of them. They want BOTH a significant monthly fee to list your business for sale PLUS they collect a "success fee" if they find a buyer. Other quality sites for selling a business, like Crexi, LoopNet, BizBuySell, etc. charge a monthly fee, but it is usually less than Openfair's $300 to $500 a month fee, but there is no "success fee" at the end. (By the way, Openfair calls this a "success fee" since they are not licensed brokers, but it's the same thing as a commission.) If you hire a commercial broker to sell your business, you'll end up paying the equivalent of a "success fee" in the form of a reasonable commission, but you won't be paying $300-500 a month just to have your listing appear before your prospective buyers. Your broker will decide where and how to list your property for a sale, at their expense. ONLY Openfair requires to you pay BOTH monthly fees PLUS the equivalent of a commission at the time of sale. Avoid this company! They also won't stop calling me even when I make it clear that I don't support their business model!

They strung us along with first one, then a second, then a third, then a fourth person before they finally gave us a valuation. By the time they did, it was two days past the date by which you must notify them of your intention to not renew. I told them (persons 3 and 4) when I finally got to talk to someone who knows how to value a company that I did not want to renew, and they assured me that I would not be charged for another month. But no, here comes person #2 telling me they charged me anyway. $800 for nothing.

This is an amendment to a previous review I wrote which OpenFair asked for. It’s worse now. My partner and I asked for updates, which they don’t do. We were told EVERY business would be sold in 3 months, and it’s over 4 months for us. If they can’t do it, or don’t want to, just say so. Why charge us every month knowing as such? A guy named Oliver got ahold of me, telling me he was quality control and assured me of their assurance and ideals. Blah, blah, blah… I talked with him Tuesday, 11/19 and he set up a phone deal for him, Jason Cole and I the next day, Wednesday 11/20 at 1-2 PM mountain time which never happened. I sat and waited for this. I mean, who is paying who? I want to talk with the owner. If they don’t want to work with us, just say so. I would appreciate a refund for work I don’t feel has been done, also. It’s only right because my partner and I haven’t seen anything as far as progress, even though we asked for such. If they did as such, or were proactive in the same, I wouldn’t have to be ugly like this. To me, you should answer a phone call, message, or email, considering these people sign your pay checks and they admit the more they sell your business for, the more they make. I’m just glad I found out who their competitors are and will be talking with them if OpenFair doesn’t get their act together. What I don’t get is the nerve of them asking for a positive review when they didn’t do anything positive in the first place? I mean, they want me to say how great they were before the fact they actually sold the business and how much for. If my partner and I were happy with the outcome. To me that’s presumptuous, and it pads their reviews, not to mention their reviews just might be padded with the owners friends and family, which, makes this site inefficient and also liable to fraud and legal statutes.