SuperX
Ticket was checked and rejected
I bought a ticket through the website ,and I got it instantly, I even checked it on the airline website manage booking at it was there. However when I went to the counter they asked for my return ticket and I show them this ticket , they said this is not vaild , since there is no ticket number. And I even went to the website to download the ticket to show it to them ,and it failed "Tickets and receipts are not available." " Had to purchase a ticket on the spot ,almost lost my ticket EDIT: They refunded the amount , The website only offer PNR (which can be used when applying for visa) but wont offer ticket # ! so watch dont use the service if you plan to use it as a return dummy ticket
Response from Onward TicketApr 6, 2023
Hello SuperX, Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your trip. Our flight reservations include a Passenger Name Record (PNR) code, which you can use to check your flight status on the airline's website. While we cannot speak to the specific interaction you had with the airline staff, the flight reservation provided was genuine and verifiable, as you mentioned yourself. However, as stated on our website, we do not provide e-tickets. We apologize if this was unclear or if it caused any confusion. In any case, a full refund was issued for your order. We appreciate your understanding and hope to serve you better in the future. Best regards, The Onward Ticket Team