Onward TicketWe provide verifiable flight reservation for visa application process.
Onward Ticket (onwardticket.com) has 583 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Rémi D.
Je me suis retrouvé a l'aéroport de panama avec un ticket onward qui n'a jamais marché. J'ai renouvelé l'opération 3 fois... Mais rien n'a fonctionné. Sur les trois paiement ils m'ont remboursé seulement une fois😕 Dans le stress de rater mon avion j'ai dû réserver un vol sur une autre compagnie pour pouvoir rentrer au Brésil. Vraiment décevant. Je déconseille
Sophie D.
Booked a flight from Cancun to Toronto. They gave me a ticket with a layover in Germany, which doesn't seem plausible. After I texted them about the issue, they confirmed to refund me. Unfortunately, I haven't received any refund until now (over one month later).
Response from Onward TicketMay 16, 2025
Hi, We have no record of you as a customer. If you have any relevant booking details, please contact our support team. Best regards, OnwardTicket Team
M H.
Absoluter Schwachsinn! Am Flughafen wurde die Reservierung alleine nicht angenommen und wir brauchten eine Ticketnummer. Die wird aber von onward-Ticket gar nicht geliefert. Somit war die Bezahlung unnötig und die Dienstleitung unbrauchbar.
Response from Onward TicketJun 17, 2025
Hi, We have no record of you as a customer. If you have any relevant booking details, please contact our support team. Best regards, OnwardTicket Team
Audrey H.
Le billet fourni par le site ne s'est pas avéré valide lors de la vérification à l'aéroport. Après avoir contacté One Ward Ticket, ils m'ont redonné un autre code PNR différent de celui sur le ticket. Le temps de réponse de plus de 1h, j'ai donc loupé mon vol (450 euros) pour devoir en racheter un autre a 2 fois le prix. Malgré le faite qu'il m'ont remboursé le faux billets, cela ne remplace en rien le dommage causé. Les billets ne sont donc pas 100% vérifiables, comme ils le clament sur le site.
Response from Onward TicketNov 16, 2024
Hello Audrey, We’re truly sorry for the inconvenience you experienced. We’d like to clarify that the customer support team responded to your first email within 10 minutes. However, your email wasn't clear which led to some back-and-forth communication to better understand your needs. We ended up giving you the second PNR of your booking, but we understand that this came too late. We understand your frustration and are actively working on a solution to automatically provide secondary information in the future. In the meantime, we have fully refunded your order and hope you’ll give us another chance. Best regards, The One Ward Ticket Team
Paulo P.
Onward Ticket charged me 32,00 USD and couldn’t find any flight for the route that I requested. They told me that a refund would be released within 5 to 7 working days but still haven’t send me it over 20 days later. Terrible experience!
Response from Onward TicketMay 20, 2024
Hi Paulo, We tried to reach you multiple times to resolve this, but we didn’t get any more responses from you. Hopefully you will see our response here. While refunds sometimes take a few days, in most cases they do show up immediately. This varies from bank to bank. We did contact your bank directly and they confirmed with us that the refund was successful. Furthermore, they said refunds to not show up in the ‘transaction history’, but they do in the ‘invoice summary’. In order to get there, please follow these steps: - Tap the "Credit Card" area; - Then, tap the "Invoice Summary" shortcut. There you should be able to see that your payment was refunded. If you have any other questions we’re happy to help. Best regards, The Onward Ticket Team
Piero de P.
🤔👇 Onward Ticket ES ESTAFA! Me estafo hoy 15:00 en su web di comprar con mi debito una reserva Madrid - Lima - directo y me sale (Error: se produjo un error en el cliente, ha habido un error, irecargar esta pagina?) Luego veo en mi app, e-mail que me dice mi banco que me cobro 16$ Dolar, si no me dice en su web que me se hiso la compra con éxito. Onward Ticket me robo mi dinero 16$, han pasado 3horas y no me llega a mi e-mail, ni a correo no deseado el pasaje. El canal youtube Viaja con Maira recomienda ese web por eso compre alli y ella no debe recomendar esa web de estafa. 🤔👇 NO COMPREN EN Onward Ticket LES VA ROBAR SU DINERO, VOY A DENUNCIARLO Y QUE BAJO CAE. Onward Ticket pagina web americana🇺🇲 hasme reembolso de mis 16$, no seas ladron. Mejor es comprar en reserva vuelo ficticio en una agencia y la reserva esta a 50$
Response from Onward TicketDec 15, 2022
Hello Piero, Thank you for leaving a review. We take feedback very seriously; however, I’m afraid we cannot find any record matching your name or details. We strive to provide 5-star service and we reply to every email we receive. If you feel you have received anything less, we would greatly appreciate the opportunity to amend it. Please contact us through our support page onwardticket.com/support Thank you OnwardTicket team
Nicolas S.
The airline reservation I received couldn't be verified with the airline (Emirates), despite the opposite being advertised on their website. I was refused entry in Indonesia because the border officer checked the reservation number on their systems, which didn't exist with Emirates, and they made me buy a real ticket instead. I could have gotten in a lot of trouble with Indonesian immigration officers because of this, and even be deported. Marie from the OnwardTicket.com customer support was completely unhelpful, despite showing proof that the ticket they sent me was not legitimate. I definitely won’t use this service again!
Response from Onward TicketJul 22, 2022
Hello Nicolas, Thanks for sharing your feedback. We are sorry to read that your experience didn’t match your expectations. Our flight reservations include a Passenger Name Record (PNR) code which you can use to check your flight status on the airline's website or CheckMyTrip. As mentioned in the email we sent you, your ticket was booked with Qatar and not Emirates. That's why you couldn't find your order on the Emirates website. Regarding your customer experience, our colleague just requested a proof that you purchased a different ticket because your reservation was confirmed and still valid when we checked it ourselves. In any case, your order was fully refunded, and we even offered you a free booking for your next trip, so I hope we can better serve you next time if you give us the chance. Best Onward Ticket Team
