HOBO Data Loggers & InTemp Monitoring SolutionsReviews of onsetcomp.com

A HOBO MX failed after 7 months (not the first, second, tenth, or probably last time it will happen). Fortunately, it was still under warranty and a new logger was sent to me. However, a new sensor was not included, so I had to wait another week for the sensor to be sent out. Meanwhile, the data that I need for a client was not being collected.The whole replacement process took about one month. I won't know if the replacement logger works or not until the next time I go download.

Glad I could talk to someone on the phone. My only complaint was the salesperson didn't know we had to have the data manager or antenna to use the system she quoted. We received the equipment only to have to troubleshoot for an hour and find out we were missing something.

You Site could be easier to navigate, but purchasing was easy.

The website is a bit clunky, but the product was as expected and it arrived in good condition.

I'm disappointed that there is no way to highlight sections of the data and delete it. The clip feature is limited in scope and does not allow for quick and easy removal of anomalous data or trimming the front and back of the recordings.

The software downloaded is a 30 day trial. Not sure if I can reload at end of period to analyze my data which will take 6 months to collect although I have a second PC not loaded if that proves to be a problem. I do understand the permanent version of hoboware is is a good buy if you are a serious data collector.These hobo loggers are good but not cheap for a casual user like me. If possible maybe a rudimentary dumbed down of hoboware outputting a .CSV transfer to Excel spreadsheet. After all Hoboware is not really useful except for use with the hobo dataloggers.

item recieved missing parts

Good customer service, but it seems like everything is extra. We ordered a S-ADAPT box to be able to plug more than one sensor into one sensor port, and the device didn't even come with the extension cable to plug the S-ADAPT into the HOBO sensor ports. How is it supposed to function without that extension cable??!? Quality stuff, quality support, just don't be surprised about hidden or extra fees.