HOBO Data Loggers & InTemp Monitoring Solutions Reviews | Read Customer Reviews of onsetcomp.com

HOBO Data Loggers & InTemp Monitoring Solutions Reviews | Read Customer Reviews of onsetcomp.com

HOBO Data Loggers & InTemp Monitoring Solutions reviews

Showing 42 reviews with 1 star · Clear filters

Philip H.
Mar 11, 2021
I ordered my product several weeks ago
I ordered my product several weeks ago, but they still haven't shipped yet.
Response from HOBO Data Loggers & InTemp Monitoring SolutionsMar 29, 2021
Hi Philip, I apologize for the long lead time you were given. Onset strives to deliver all of our products in a timely manner even as we are experiencing an increased demand for our cold chain products in support of the COVID vaccine effort. I am happy that our customer service teams was able to expedite your order. Every customer is important to us and we appreciate your feedback. Sincerely, Justin
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SW
Feb 12, 2021
I believe the equipment is going to…
I believe the equipment is going to work fine. However, everything about InTempConnect (online platform) and the app are very much a step backwards from our previous solution. The platform just isn't built well for our needs to deploy multiple sensors to multiple locations and have multiple people notified of alarms. Tech support struggled to provide a usable solution to our needs. We finally found a way that I think we can make work. I certainly understand why the price point is so much better than the previous solution. Sometimes you pay for what you get.
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Linda T.
Feb 12, 2021
Temp measurements not reliable
Temp measurements not reliable
Response from HOBO Data Loggers & InTemp Monitoring SolutionsFeb 15, 2021
Linda, Onset appreciates your feedback and is glad that we could successfully resolve the issue you were experiencing. Our technical support team is always eager to help with any further questions or issues that come up. Best regards, Justin
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Josiah
Feb 6, 2021
No clear expected delivery date
No clear expected delivery date during check out. Ordered on Jan 11, ship date isn't till Feb 12 didn't find that out till after order was placed.
Response from HOBO Data Loggers & InTemp Monitoring SolutionsFeb 12, 2021
Josiah, I apologize for the extensive lead time given for your purchase. Customer service is happy to help in expediting your order. Onset appreciates your feedback and your business. best regards, Justin
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craig C.
Jan 19, 2021
Couldn't download hobo software.
Couldn't download hobo software.
Response from HOBO Data Loggers & InTemp Monitoring SolutionsJan 26, 2021
Mr. Clark, Onset appreciates the feedback and strives to achieve 100% customer satisfaction. One of our technical service team members has attempted to reach you via email on 1/19, 1/20, and 1/22 and left voicemails on 1/20 and 1/22 in order to resolve this issue. We take customer complaints very seriously and want to work with you to get you what you need. If you were able to download the software on your own we would still like to hear from you to better understand the issue as we continually try to improve our customer’s experience Sincerely, Justin 508-743-3379
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Bob T.
Dec 18, 2020
I received your U22-001 HOBO Water Temp…
I received your U22-001 HOBO Water Temp Pro v2 and attempted to follow instructions from your "quick start". I was told by your rep that this procedure was simple and I tried to tell him that I'm not very savvy on the computer and asked whether there was a chance the logger could be shipped to me ready to use. That was not an option. I spent some time looking through the various parts in your shipment and, so far, have not been able to even start this function. I am an oyster farmer and have little understanding of the computer as it relates to your product. Maybe you can contact me with an offer to help. Thanks, Bob Tourigny
Response from HOBO Data Loggers & InTemp Monitoring SolutionsJan 12, 2021
We appreciate your feedback and want to assure you that our technical support team is eager to help with any issues you may have in setting up your logger. One of our technical support team members has already reached out to you in order to resolve this issue. We encourage all customers who need technical support to reach out via the link in your confirmation email, by phone, or through our website. We appreciate your continued business. Sincerely, Justin 508-743-3379
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Pieter Van D.
Dec 10, 2020
Never received order yet I am being…
Never received order yet I am being asked to review it?
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Jeff B.
May 24, 2020
I have left 2 messages to support for…
I have left 2 messages to support for your DO logger the tip you sent will not calibrate but you have yet too return my call
Response from HOBO Data Loggers & InTemp Monitoring SolutionsJun 10, 2020
We are very sorry for the delays you experienced in trying to reach our Technical Support team. Our goal is, and always has been, to respond quickly and efficiently to all requests. Your case was reviewed by Onset management and there is now an internal initiative underway to make improvements to our process. Sincerely, Gregg 508-743-3141
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