HOBO Data Loggers & InTemp Monitoring SolutionsReviews of onsetcomp.com

Great product and staff. Delivery is a little slow.

Excellent size, this is our second and we are pleased with the reliability

We just deployed a MX2201 to a deep lake, 100ft depth for 10 days down to 4 deg C. Logged flawlessly, retrieval is fast and efficient. I would give 5 stars but delivery was slow and their prices went up suddenly.

Chip delays were a real pain. Other than that staff were great to work with, even when we had a change order prior to shipping.

Out of 14 newly purchased Hobo U20 loggers, I had trouble with 5 of them acting glitchy during the first data download. I was able to download all the data from them and ultimately able to get 1 of them working and relaunched, but the other 4 were still under warranty and not able to be relaunched. It took a few weeks for them to respond to my inquiry with a solution (in this case, offer for replacement), but Onset did replace the 4 inoperable loggers.

The products are great, but there wasn't any material with the items which gave advice on how to properly use the items. The customer has to do too much work on their end to do something as simple as figure out the HOBO connect app and how to export and compile data readings in HOBOware. This is basic information that you shouldn't have to reach out to customer services to get.

I work in academia and was helping a researcher prepare for their first fieldwork expedition since the pandemic. Because of the pandemic, and funding, we needed product quickly. I indicated this in an email to Onset alongside an order, to no avail, so I had the researcher give them a call. This was a big success as Onset shipped the items overnight, and the researcher is using them in the field as I write this review and is quite pleased with the quality and ease of use. I will definitely be using Onset going forward!

RECEIVED WHAT WAS ORDERED. CHARGE AMOUNT WAS CORRECT