HOBO Data Loggers & InTemp Monitoring SolutionsReviews of onsetcomp.com

I recently helped facilitate the shipment and receipt of two loggers, one water level and one conductivity logger, for repair due to failing optic sensors. I received notice that the repair would take 6-8 weeks, but was about double that in time taken to repair the loggers and ship them back to my institution. I mailed the loggers as soon as I had the service number, and shipped them overnight so they reached Onset in a very timely manner. When asking Onset for updates on the order (after they had them for over a month), it was difficult to reach them or hear back. Once they shipped the loggers, one of them was sent back without the cap protecting the optical sensor. A replacement was quickly dispatched, but this was still inconvenient for us.

It took over two months to get the 10 temp. loggers I ordered. Good thing I didn't need them right away!

Every time I have an issue, technical support, someone with real answers is almost none existent. I opened 3 cases/tickets and never heard back. Found more information by just digging and going through their website. I learned more through troubleshooting/testing the equipment by trial and error.

The sensor cannot communicate when it is immersed in water so it doesn't work for my application. The memory is small for the price of the sensor. I dislike the Hoboconnect app UI. For example, in the dashboard view they use my greater than HD resolution screen to display values in a way that resembles a 1980's LCD and is about as easy to read. +1 star for the ability to record statistics for the sample period even though they are missing a median option.

the last couple times i have ordered from you guys i received the materials with in a couple weeks. this order i placed on 4/2/21 and it wont ship till 5/10/21 not happy about that but i still need the monitoring equipment. the fact that you ask for a revue before delivery with this far out of a delivery date is why the ratting is low.

A month for data loggers.....last time.

This review pertains strictly to the purchase process and subsequent return process for the product purchased, but does NOT address the actual product. The purchase process was simple and efficient. I placed an order via the internet for 11 data loggers and they arrived within 7-10 days. Had I not had issues with the product which in turn led to a prolonged, frustrating return process, the rating would be 5-stars, but alas, this was not the case. Immediately upon receiving and testing the data loggers, the data indicated several of them were inaccurate. At that point, I initiated what I thought would be a simple return process...I was wrong. After speaking with several reps (both customer service and tech. service), I was essentially "too bad" b/c I had "used" the loggers. How would I know they were bad if I didn't use them? Eventually, I was able to come to an agreement with the Tech. Support Manager to send the loggers back so they could perform an internal evaluation. It took over 2-months for the evaluation (after being promised turn-around would be abt 1-week). Finally, they agreed there were issues with several of the units and agreed to issue a full refund. I'm certain I never would have received a refund had I not been overly diligent throughout the process. Ultimately, what initially seemed like a positive experience turned into a negative one. I won't be purchasing from Onset again.

My order was confirmed more than a week ago. Shipping will not occur until more than a week from today. Why is it taking so long?