HOBO Data Loggers & InTemp Monitoring Solutions Reviews | Read Customer Reviews of onsetcomp.com

HOBO Data Loggers & InTemp Monitoring Solutions Reviews | Read Customer Reviews of onsetcomp.com

HOBO Data Loggers & InTemp Monitoring Solutions reviews

Showing 42 reviews with 1 star · Clear filters

Sam
Jul 21, 2021
I thought the item was in stock, it took over a month to ship
No indication until after the order was placed that it would be over a month lead time. Overall poor communication. I would have ordered it from another vendor had I known it would take so long. Missed my deadline.
Response from HOBO Data Loggers & InTemp Monitoring SolutionsAug 2, 2021
Hi Sam, We apologize for any inconvenience we caused you. We are always trying to improve our customer's experience. Your case is being reviewed to see where we need to improve. Sincerely, Justin
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Jim T.
Jul 6, 2021
Extremely disappointed in level of…
Extremely disappointed in level of service at Onset/Hobo lately. Longer than usual wait times on the phone...sometimes so long I have to hang up (over 30 mins). Most of the time I don't get an answer back via email for at least a week. I still haven't heard back about a photo sensor that isn't working on one of my weather stations...please send a new one, as this one is under warranty.
Response from HOBO Data Loggers & InTemp Monitoring SolutionsJul 20, 2021
Hi Jim, We appreciate your feedback and apologize for the delay in connecting with you. We take these issues seriously and are working to continuously improve our technical support response time. Sincerely, Justin
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Chip F.
Jun 24, 2021
Very poor functionality
Very poor functionality. We have to contact customer support to make any changes. I would describe the interface for the app and website as 'user hostile'. Would not purchase again.
Response from HOBO Data Loggers & InTemp Monitoring SolutionsJun 25, 2021
Hi Chip, Thank you very much for your feedback. At Onset, we are aware of the potential complexity of the necessary software features to enable user configurability and we are constantly working on improving the ease of use of the software interface and customer experience. We will continue to make enhancements and changes to the system to create a more user friendly platform and are always happy to take customer recommendations for future improvements. We are also in the process of updating our documentation to provide our customers with very clear, easy to use instructions for using our system. We encourage you to reach out to us for any questions or help you may need with the system and provide us with any specific recommendations for improvement. Thank you again for your feedback and we hope you will see our commitment to our customers and continue to do business with us. Sincerely, Justin
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SOUHA M.
May 13, 2021
I have been trying to reach out to…
I have been trying to reach out to technical support but nobody seems to care enough to return my calls or my emails
Response from HOBO Data Loggers & InTemp Monitoring SolutionsMay 13, 2021
Hi Souha, I apologize for the difficulty you are experiencing connecting with our Technical Support team. This issue has been escalated and you will be receiving a call from one of our team members today. We appreciate your feedback and are continuously working to improve our customer's experience. Sincerely, Justin
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Nicholas T.
Apr 30, 2021
Still waiting for product....
Still waiting for product....it’s been a month.
Response from HOBO Data Loggers & InTemp Monitoring SolutionsMay 10, 2021
Hi Nicholas, Thank you for your feedback. We apologize for the delay in shipping your order. We value every customer and are working hard to reduce the lead times for our products. Sincerely, Justin
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Marco B.
Apr 5, 2021
I ordered the data loggers three weeks…
I ordered the data loggers three weeks ago and I have not received them yet.
Response from HOBO Data Loggers & InTemp Monitoring SolutionsApr 27, 2021
Hi Marco, We apologize for the delay in shipping your product. We are experiencing longer than normal lead times. We did our best to expedite your order. Sincerely, Justin
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David
Apr 1, 2021
Placed an order
Placed an order. After waiting over a week I checked the status of my order, only to find it hadn't shipped and would be out of stock for some time. I asked them to switch it to a different product. Instead, they tell me they "found" one and sent it. Finally received my order and I realized I had accidentally ordered the wrong product (my bad, the two products look almost identical on their website). I contacted them the very same day asking if I could do a swap. They said since it had been opened there would be a restocking fee. I agreed. 10 days later they send me an email saying they can't take it back. Worst service. Ever.
Response from HOBO Data Loggers & InTemp Monitoring SolutionsApr 27, 2021
Hi David, I am sorry to hear that you were not pleased with the service we provided to you. We have looked into your order and subsequent interactions with customer support. It is our policy to not take returns on loggers that have been used to ensure that every customer receives new and unused loggers. However, we do appreciate your business and the business you send our way. Our Sales Manager will be reaching out to you in order to resolve this issue. Sincerely, Justin
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Bill A.
Mar 26, 2021
Wish there was another data logger company
In January 2020, I ordered 18 data logger and since then i have had to replace nearly half of them. The last time i requested replacements, it was over two weeks before i received a response from customer service, and that was only because I emailed everyone i have had previous contact with within the company. The MX2201 is a poor product that needs upgrading it is a lemon
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