Tom S.
Onset is generally very good
Onset is generally very good in terms of products and customer support. I've used their products for decades and have rarely, if ever, been disappointed.
HOBO Data Loggers, a LI-COR brand, makes highly accurate, reliable monitoring solutions for outdoor, indoor, water, and cold chain applications. Brands include HOBO, a name that’s now synonymous with “data logger,” and our InTemp line, for monitoring vaccines & pharmaceuticals, as well as food, in transportation and storage environments. USB, Bluetooth-enabled, and web-enabled solutions for remote monitoring feature data loggers that measure temperature, relative humidity (RH), carbon dioxide (CO2), water level, energy, soil moisture, and more. We deliver a high level of customer satisfaction and provide unlimited free technical support.
HOBO Data Loggers & InTemp Monitoring Solutions (onsetcomp.com) has 1,166 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Appliances & Electronics · Somerville, Massachusetts
Excellent

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Appliances & Electronics · Norton, Massachusetts
Average
Appliances & Electronics · Boston, Massachusetts
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Showing 927 reviews with 5 stars · Clear filters
Tom S.
Onset is generally very good in terms of products and customer support. I've used their products for decades and have rarely, if ever, been disappointed.
Gilbert
Needed something rush and requested the product and 2-day shipping. Everything was on time. They had a confusion with my address and even called me to clarify it before sending it to make sure I got it without issues.
Kevin R.
Super easy to order online and loggers arrived quickly
Matthew G.
Absolutely fantastic customer service. From the first phone call inquiring about a product need for a stream project we are required to implement, to the fast delivery of our product - the entire experience so far has been outstanding. Thank you. Matt
Gustavo V.
It's a solid instrument, and I was able to call a human and ask questions about the software. Highly recommended.
Andres M.
The web site is easy to navigate. Products have are reasonably priced. Delivery was on time. I have used ONSET products for several years and the overall performance is good.
Sr. D.
You are always helpful and as prompt as supply chains will allow. And I appreciate your patience with the CC issue given the end of the FY. Thanks.
Brandon H.
The Onset staff, specifically Mr. Thomson, was an incredible Sales Application Specialist. His responsiveness and knowledge of various topics made selecting the RX3000 monitoring station a no-brainer. Understanding the product was simple with the provided documentation and continued technical support. Installation at 10,000' ASL on a waste rock pile at the angle of repose was straightforward and was completed without issue. Having worked with similar systems, the product and personnel Onset offers are unmatched.