HOBO Data Loggers & InTemp Monitoring SolutionsReviews of onsetcomp.com

Edit: I finally did connect with the tech representative and demonstrated that the shuttle was not working. The company has remedied the problem and I'm satisfied that they have made a good faith effort...minus closing the support ticket last year. I have used HOBO temperature monitors in the past without a problem, but I received a shipment of them last year that did not work. The shuttle did not communicate with the loggers. When I contacted tech support they said change out the batteries in the loggers, but they still did not work. Then they closed the support ticket despite my request despite telling them that the loggers were not working and that they should not do so. I had to put aside those monitors to do other projects and when I finally got back to them tech support has told me the warranty has expired and they will not replace them despite their never having worked. Today I've been sitting in my office since 7 am, leaving messages for tech support that has not shown up for a scheduled call. I think there must be problems at Onset now. This was not my experience with them in the past.

Well I bought a 4 channel data logger. It isn't really a 4-channel, because all channels have to have the same ground voltage. Thus I had to buy 3 units, instead of using 1 unit. Next time I will know better.

Everything is great but from the time of the order confirmation to the shipment confirmation takes several days.

Good products. Rating is lower due to incredible long waiting time. Paid in advance and wait almost 3 months for delivery. This is really painful for projects where installing sensors in the field is strongly dependent on season.

Shipping was very slow. I had to borrow equipment to finish my work for the season.

Onset's products are terrific, 3 stars for the 3 month wait to get them.

We love our various HOBO systems (functional, good value) but the long turn-around time on purchases (purchase-to-delivery) is getting to be onerous. I know this is likey supply chain disruption but our order was quite delayed w. respect to the original invoice estimate. It would be great if the website and quotes provided more accurate information on this, particularly for time-critical projects. Keep making great stuff, just send it more quickly. Best - Jonathan

We ordered the data logger and it took a considerable time to arrive. Due to COVID related shipping issues that was understandable. Unfortunately, once it did finally arrive, it was unusable as it required an external charging cord which was not included in the purchase. After waiting so long I was very disappointed not to be able to use my device upon receipt. I returned to their site, ordered the cord and they did ship much more quickly than the several months I had awaited the device itself, but I feel this issue was a sad oversight. I was able to employ an old camera charging USB and had it operable the same day but by then my order had already been processed.