HOBO Data Loggers & InTemp Monitoring SolutionsReviews of onsetcomp.com

Unfortunately this product is not durable. Broke within 1 week of use.

We've been Onset customers for many years but our recent purchase of an RX2100 water level station from them has been far from ideal. The station has been non-functional for over two weeks. Support claims engineering is working on it, meanwhile, we are missing the collection of valuable environmental data. Inquiries about warranty replacement are met with a "we're working on a fix" response. Given this experience, we are looking at other vendors to meet our data logger and environmental monitoring needs.

I have a defective TMC6 HD thermocouple. On 12/16/21, I sent Onset technical support the log graphs that showed that it wasn't operating correctly. I asked for an RMA for a defective to get it replaced and followed up with a phone call a few days later. I have had no response. I need to complete temperature testing and now have to do it without a necessary measurement.

I still did not get the products I bought. I got in touch with the local distributor of Onset on the 14th of September, requesting straight away proforma invoice so that I could order HOBO loggers and a base unit. I made sure to explain that I need these for an expedition in Antarctica which cannot be rescheduled for obvious reasons and I would not need the loggers if they were to arrive after my departure for the South Pole. The expected delivery time stated on the proforma invoice was 65-90 days. Imagine my frustrations when on the 24th of November (more than two months later) I got in touch with the local distributor and was told the products had not been shipped from the U.S.A. and to expect them in mid January, 4 months after I 1st requested the invoice, and one week after my departure for the South Pole. I do hope I will get the HOBOs before I leave and will get the chance to learn to use them before my departure. As an alternative, they could be sent to Punta Arenas. Looking forward to your response! P.S. I hope to give you 5* once I get to use your devices.

Due to high demand, delivery could not be made in time to satisfy my evaluation (two months!). Delivery was expedited, but still after I was able to acquire the loggers needed from other sources. I received the order from Onset, but now I cannot arrange a return due to a reported power outage. This is going on two weeks with no response. If demand is so high, I would think Onset would want the loggers returned to satisfy another customer.

I had trouble using the product. So I called - 3 times and left voicemails. Finally I got an email with detailed instructions that STILL DID NOT help enough. My staff couldn't understand them well enough either. I had already ordered more, but ended up just returning them when I realized the customer support was inadequate. I switched to TempTail.

My RX system is only 2 years old, but I have had several major problems with it. First, it would not reliably connect to my WiFi system, then the barometric pressure sensor went out. The service techs were friendly enough, but their follow-through was absolutely TERRIBLE! It took over a year to get the first issue sorted out. The second issue took 8 months.

Very slow technical support. We received the equipment we purchased in May and found one was not working, but we had to contact the technical support MANY times, and waited until August before we were told that it would be replaced in Sep.