Kenneth
Ghosted and Poor Experience
Very poor experience. I met the stated requirements, though was given the runaround initially as they said I was ineligible due to how they count sales (they exclude international orders). Okay, fair enough I guess. Come back a month later as sales are growing quickly and I meet the requirements with orders placed in the United States. Next, they arbitrarily and without reason decided to assume I don’t possess the right to sell the works my business does. (I do) Tried to clarify this to a representative, but no dice. So they ask for documentation proving commercial rights. Okay that’s fair. So I provide just them with that. Apparently to them, it’s not adequate despite it being sufficient enough for anyone with an understanding of commercial rights or usage rights. I try to clarify again that I possess the rights, and ask the representative what would be sufficient for Onramp to provide funding as I’m still eager to work with them. Completely ghosted from this point and ignored despite trying to follow up twice. Really disappointed in this (lack of) service as I own a growing business and this would’ve helped me a lot. Don’t understand how both Shopify and PayPal could look at my store and offer capital, however Onramp seemingly can just accuse me of not owning the commercial rights, and then refuse to acknowledge proper documentation when provided it.
Response from Onramp FundsJun 7, 2024
Thank you for taking the time to provide your feedback. We sincerely apologize for the frustration and inconvenience. At Onramp, our primary goal is to ensure the protection and integrity of both our clients and our services. As you highlight, it's crucial for us to verify that businesses we fund have the appropriate commercial rights to operate, safeguarding against any potential fraudulent activity. Unfortunately, we did not find the documentation provided to be adequate in confirming these rights. However, we are more than willing to review any additional documentation you can provide. We'd like to find a way to work with you. We pride ourselves on maintaining quick and effective communication, and we're disappointed to hear that you felt ignored. This is certainly not the experience we strive to offer. I have escalated this issue, and a member of our team will be reaching out to you promptly to resolve this matter.



