OnlyVetMeds.comReviews of onlyvetmeds.com

Response from OnlyVetMeds.comMar 9, 2021

Hello, I am sorry you believe there was a lack of communication on our end. Your order was received at 3:32pm on 3/1. We faxed for approval the following day on 3/2. Your vet denied your RX request on 3/3. On 3/3 we emailed you to let you know we have placed your order on hold and that you may want to contact your vet. I apologize for the inconvenience.

Response from OnlyVetMeds.comMar 9, 2021

Hello, I apologize for your experience. I looked into your order, and it was finally approved on 3/4 after a few phone calls with the vet. Initially the wrong medication size was ordered which cause the vet to deny your order, then it took another few days for them to approve the revised order. Not ta typical scenario, and I do apologize for that.

Response from OnlyVetMeds.comFeb 22, 2021

We apologize your order took so long to receive, that is definitely out of the ordinary. Unfortunately, we are unable to send out prescription items without your veterinarian’s authorization. We reach out daily to obtain authorization, but sometimes it takes an extended period of time for them to send back the authorization. Once a package is shipped from our facility, we don’t have any control on how long the shipping will actually take. Recently there have been many storms that have affected shipping times and we do apologize for that, but there isn’t anything we can really do while your package is in transit.

Response from OnlyVetMeds.comNov 29, 2020

Hello! We have tried to reach your vet 4 times, only to get the answering machine. On the final attempt we called the emergency line and was able to finally speak directly with your veterinarian. Rest assured your vet has been contacted and we did all that we could. Unfortunately we need your vets approval in order to send out any RX product.

Response from OnlyVetMeds.comAug 4, 2020

Hi There! Thanks for the kind words, but it looks like your star rating means otherwise? If there is anything we are able to do to enhance your experience with us, please let us know! We want all of our clients to be very pleased with the services we provide!